The Customer care,*Amazon India**This is reference to Order id No...

GetHuman-amitrai's customer service issue with Amazon from September 2018

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The issue in GetHuman-amitrai's own words
The Customer care,*Amazon India**This is reference to Order id No. ***-*******-*******.*I had purchased a Mobile Handset REDMI * (Black, **GB) on dated August **, **** and received on dated August **, ****. After * days of usage I found continuously hanging problem and unwanted switching on*off automatically in Handset. *Due to this serious issue cause, I informed the Customer Care and made request to replace for this faulty phone with new one then the Customer Care representative issues the replacement order no. ***-*******-******* on dated August **, ****. After that I am continuously following-up with Customer care but they did not get any resolution.*Now it is very sad to write that after various reminders I did not get any solution from your end.*Earlier I have been very good experience with Amazon but this time it’s horrible. Almost ** days have been past and nobody is taking any action, it seems neither Amazon nor their seller interested to replace the order.*Therefor I decided to cancel the order, please cancel my Order and refund my money back. Now I did not want any replacement order I want only Refund.*I have waited for a long time, now my patience gets over.*OLD ORDER ID – *****-*******-********REPLACEMENT ORDER ID - ****-*******-*********Thanking you.**Regards,*Amit Kumar Rai

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Amazon

Customer service issue
Reported by GetHuman-amitrai
Sep 14th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 48196 others
0 customers following this

Timeline

GetHuman-amitrai started working on this issue
Sep 14th, 2018 7:02am