Below I got this email from you about the click account for my books that you sent me i...

GetHuman-cherlynn's customer service issue with Amazon from September 2018

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The issue in GetHuman-cherlynn's own words
Below I got this email from you about the click account for my books that you sent me information off. I gave you my passport, a bank account and my credit card in formation because your website prompted me to put those in, then I get this email. Would you please call me and help me with this. I'm trying to get my novel noticed by my audience that is looking for them on Amazon. Thanks - Cheryl Lynn Sherman****RE:*CASE *********** General account issues*Wednesday, September **, **** I *:** PM**From: * "*****@***.com" ******@***.com**To: * "*****@***.com" ******@***.com**Hello,**We could not verify the identity document you provided because it did not show the document holder’s signature.**Within the next ** days, please upload a valid, government-issued photo ID to the verification section of Seller Central (https:**sellercentral.amazon.com*). The document must show the information listed below. Please provide both sides of the document, if applicable.*-- Name*-- Date of birth*-- Expiry date*-- Signature of bearer (if applicable)*-- Country of issuance or country of citizenship.*Example: Driving License, Passport or other government-issued photo ID”**Please do not alter or cover any credentials mentioned above on your document.*We could not verify the bank*credit card statement you provided because it was not dated within the last ** days.**Within the next ** days, please upload a bank or credit card statement with visible credentials, to the verification section of Seller Central (https:**sellercentral.amazon.com*). The document must show the information listed below.*-Name*-Billing address*-Bank information*-Issue Date**You need to upload all of the documents outlined in Seller Central, even those we were able to verify.**If we do not receive the required documents within the next ** days, you may not be allowed to sell on Amazon.com, Amazon.ca, and Amazon.com.mx.**Please do not attach documents to the case. For security reasons, we only accept documents uploaded via the verification section of Seller Central (https:**sellercentral.amazon.com*).***We look forward to hearing from you soon,**Seller Identity Verification*Amazon Seller Support*****************************************Have you seen our Seller Support Blog? For strategies and best practices for selling on Amazon, visit www.amazonsellersupportblog.com**For additional help, visit http:**www.amazon.com*gp*help*customer*display.html*?nodeId**********To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:**https:**sellercentral.amazon.com*cu*case-dashboard*view-case?caseID*************Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.* * * Previous Next

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Amazon

Customer service issue
Reported by GetHuman-cherlynn
Sep 13th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 47651 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-cherlynn started working on this issue
Sep 13th, 2018 1:51am

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