I cannot remember my old phone number for my account. I tried resetting using my email...

GetHuman-smallkil's customer service issue with Amazon from September 2018

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The issue in GetHuman-smallkil's own words
Reset my account password using my email. ... I cannot remember my old phone number for my account. I tried resetting using my email but cannot. I have went through all my old emails and can see all my games and such I purchased but I cannot get into my account. Please help!! I don't understand why I cannot reset with my email.
I did not have a paid phone service and the y recycled my phone number I had
Would just like to reset my account through my email
Since ****
I have tried everything that I can to reset it but nothing.
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Amazon app store
Customer service issue
Reported by GetHuman-smallkil
Sep 22nd, 2018 - 6 mons ago
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GetHuman-smallkil started working on this issue
Sep 22nd, 2018 2:31am