On Sept. *th I ordered *** sensitive plant seeds. It said they were sold by Hirts, but...

GetHuman1126883's customer service issue with Amazon from September 2018

Help with my Amazon issue
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If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman1126883's own words
On Sept. *th I ordered *** sensitive plant seeds. It said they were sold by Hirts, but after I got them ordered & they had shipped, it said delivery date would be Oct.**nd! I was shocked, cause I have ordered from Hirts before & it never took that long. I looked & it said sold by Garden Party. I looked for where they are from & couldn't find it anywhere. I clicked on Track package & the only thing it says is that the item has left the facilaty. I'm worried that my account may have been hacked! I went back to that page tonight by clicking on it in orders tonight ( Sept **) & it took me back to that same page but it was actually Hirts this time. If this other place, Garden Party is not in the U.S. U don't want these seeds!! & if they show up here with a customs charge, I will refuse them! I would appreciate it if you could check & see if my account is secure & let me know, please. & let me know if there is anything I need to do. Thank you Darla Burroughs

GetHuman1126883 did not yet indicate what Amazon should do to make this right.

How GetHuman1126883 fixed the problem
I called Amazon & talked to them.I only needed to have my orders page pulled up cause most of your info is on that page. I just told them what I said in my statement here. If I understood her she said that Amazon would take care of it & she reassured me that my account was very much still secure. How they will handle Garden Play, I don't know. With all the complaints on in my opinion they shouldn't be able to sell on their website.I also was told I could refuse the package.
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Amazon

Customer service issue
Reported by GetHuman1126883
Sep 11th, 2018 - 2 years ago
Fixed
GetHuman1126883 shared how to fix
Seen by 10 customers so far
Similar issue to 46778 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman1126883 started working on this issue
Sep 11th, 2018 5:59am
GetHuman1126883 confirmed the issue is fixed. Hooray!
Sep 11th, 2018 10:07am
GetHuman1126883 confirmed the issue is fixed. Hooray!
Sep 11th, 2018 1:37pm

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