billed for cancelled service

GetHuman784900's customer service issue with Amazon from September 2018

9 views | 46589 similar | 0 following
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The issue in GetHuman784900's own words
My husband signed up for a trial membership and cancelled after one month. ... We cancelled our prime account after the initial trial period. Now we see we are were billed by Chase for Amazon Prime and Prime Video. The card has not been used and we were not aware of August charges that were not authorized.
we need someone to call us to credit these charges. We are being billed for service we cancelled.
We need credit for the months billed for both services that we did not use along with the late fee charged by the credit card company.
We have another Amazon Prime account and have been customers for serveral years.
It is very difficult to get a like voice or navigate to customer service with direct interaction.
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Amazon

Amazon Prime and Prime Video
Customer service issue
Reported by GetHuman784900
Sep 10th, 2018 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 46589 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman784900 started working on this issue
Sep 10th, 2018 8:36pm
GetHuman784900 indicated the issue is not fixed yet.
Sep 13th, 2018 9:48pm
GetHuman784900 indicated the issue is not fixed yet.
Sep 13th, 2018 9:52pm