Good morning, I purchased * firesticks (Order ****-*******-*******), one for my Mum an...
GetHuman-markgoo's customer service issue with Amazon from September 2018
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The issue in GetHuman-markgoo's own words
Use it ... Good morning, I purchased * firesticks (Order ****-*******-*******), one for my Mum and additional for me. Since having them we've constantly had the same issue at my house and my mums (Connected to WI-FI but no internet connection or connected with problems),I already have * firesticks which all work perfectly fine around the house on the same WI-FI connection, I've tested both on TV's around the house (and get the same error message just on these * sticks), the fact the other sticks work fine indicates to me its not related to an internet issue.I have carried out factory resets, restarted my router, unplugged when not using, but fundamentally both sticks are not stable and continue to not work displaying an error message. Please can you advise any other solutions that can fix these messages (connected with problems, not connected to the internet, despite connected to our WIFI)**I would appreciate your help here as its driving me nuts**I look forward to hearing back from you shortly
Its not stable. I have other firesticks around the house which work perfectly fine
Do they have any suggestions for fixing this issue or do these sicks need replacing
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