Amazon Customer Service Issues

I would like to address my recent order with the number ORDER # [redacted]-[redacted]. I reside in a closed access apartment, where delivery carriers like Fedex and UPS cannot enter the lobby for drop-offs. To ensure successful deliveries, us residents typically leave a note on the door with our contact number, so we can let carriers in to deliver packages. Most times, this method works, but on this particular occasion, the carrier did not call us as directed. Even though I provided my number to Fedex, they failed to reach out for access, claiming an attempted delivery without actually doing so. Although I understand Fedex holds responsibility, the missed one-day delivery, despite my attempts to facilitate it, has prompted me to request a refund for the $5 extra charge paid for expedited shipping.

Dear Support Team, I am experiencing difficulty logging into the Amazon Seller Center. When attempting to log in, an error message stating, "Not Authorized - MO backpack. You do not have access to the merchant. Please select a different merchant or marketplace," is displayed. Despite being able to log in last week, this error persists. Changing the password did not resolve the issue. When contacting the support center, I was informed that there is no account associated with my email, [redacted] This is inaccurate as I have been using this account for two years to sell on Amazon Seller Center. To verify the account, here are links to some of our products with the respective ASIN codes: [redacted] I am unable to create a help case due to the login issue. Despite receiving emails to reset the password, the support team insists on a primary email, which remains [redacted] Attached are screenshots of the shipments and FBA. The case number from a month ago on the Seller Center is [redacted]. Any assistance in resolving this matter would be greatly appreciated. Best regards, A. Mamonka

Subject: Assistance Needed with Amazon Seller Account Issue I am facing the issue of having my Amazon selling privileges revoked. It seems there was confusion as we had an existing account set up by our previous e-commerce manager under Amazon seller ID A5PIOWYQ62GDI. Due to this, unknowingly, we created a duplicate account which was subsequently removed. Despite attempts to recover the original account by submitting the required documents, I have only received automated responses from Amazon with no resolution in sight. Your assistance in resolving this matter would be greatly appreciated. Regards, Ketruen S. E-commerce Manager at Gin Amber Beauty LLC Email: [redacted] Website: ginamber.com

Hello, I recently purchased an AO Cooler Canvas soft cooler in Royal Blue with a 12-can capacity. Despite the product being perfect, I find that I should have chosen the 24-pack size. I would like to exchange it for the larger version in the same color. My order number is [redacted]-[redacted], with the 12-pack costing $44.97 before tax. The 24-pack cooler costs $59.97 before tax, a $15.00 difference. As a Prime member, I believe I should cover the return shipping for the smaller cooler as the mistake was mine, not Amazon's. Could you kindly advise me on the process to swap the 12-pack for the 24-pack? The increased item cost should be charged to the original credit card used. Thank you for your assistance! Regards, Jim M.

I purchased a battery charger on Ebay, but it was shipped from Amazon Fulfillment Center in North Las Vegas. The item did not meet my expectations, so I reached out to the seller and Ebay for a return/refund. Unfortunately, I cannot print anything from my computer, so I asked for assistance. After 6 days, the seller, SouthernExpressShipping, agreed to send me a return label by mail. However, I have yet to receive the return label even though the return date has passed. Ebay has declined to help me with the return or provide the return address to send the item back. I am considering this a negative experience, and I have closed my Ebay account. Despite Ebay's 30-day return policy, they are not cooperating. If you could provide me with the return address, I am willing to cover the shipping costs and return the item. Thank you.

I recently tried Amazon Fresh for the first time, switching from using Instacart. Although I wasn't particularly concerned about pricing, I was extremely disappointed with the low quality of produce they delivered, which I found to be unacceptable for the standards of Whole Foods. Specifically, the cucumber I received was inedible due to mushy holes. Attempting to reach someone at Amazon for a refund has proven to be a challenging task. Additionally, I find the silver liner used for frozen goods to be wasteful and environmentally unfriendly. I am highly dissatisfied with my experience with Amazon Fresh and will not be using their services again.

I am an Amazon Prime member and believe I should have enough photo storage, but I am unable to access it. After contacting Amazon for assistance with my iPhone, I was directed to Apple as they were unable to help. Apple, in turn, stated they couldn't assist with Amazon-related issues. Upon further investigation, I discovered that I inadvertently signed up for Amazon Video and was charged $11.99. I have not utilized this service and would like to request a cancellation and refund for this charge.

Hello, I'm experiencing difficulties opening a business on Amazon. I want to sell fishing goods from Japanese manufacturers on the platform, but I'm struggling with the UPC numbers. Japanese manufacturers are not familiar with UPC codes, as they mainly use JAN codes. I have the serial number from the manufacturer on my invoice, as well as another barcode on the product's package. I don't understand the issue as I purchase directly from the manufacturer, the products are authentic, and I am willing to provide refunds if needed. I've had no issues with eBay, so I don't see why there should be a problem with Amazon. How can I resolve this?

Hello, I am a seller of Japanese fishing goods and I am currently working on getting my business set up on Amazon. One of the challenges I am facing is related to the UPC numbers. Many of the manufacturers in Japan do not use UPC codes and are unfamiliar with them. Instead, they use a Jancode that is provided with each invoice and is also found on the product's box for details such as size, weight, and model. Since UPC is not a standard in Asia and I am eager to expand my business on Amazon, I would appreciate assistance in resolving this issue. I assure you that all my products are original from the manufacturers, and I am willing to comply with your refund policy if any issues arise. I have successfully operated my shop on eBay without any problems. I have been searching for help without an account, and if the UPC challenge cannot be resolved, I may not be able to proceed. I am prepared to provide you with photos and copies of my invoices for verification. Thank you in advance for your assistance. Best regards, Ofer Japan

After completing an Amazon survey, I was directed to a page to claim a prize and mistakenly selected a Navy Tactical Flashlight for $4.95 in shipping. To my surprise, I received a Billing Invoice for 5 flashlights totaling $74.95. When I tried to cancel the order, the customer service representative insisted I pay due to my mistake. Frustrated, I decided to contact Amazon but ended up speaking with a person claiming to be David Samule who said my computer was hacked due to this transaction. Feeling uneasy, he abruptly hung up on me. I took the precaution of canceling my credit card. I hope Amazon can reach out to me by phone to discuss this troubling experience.

Hello, I am Yun Byeong Mun, currently residing in Indonesia temporarily for work. I am Korean and use a Korean credit card, so my billing statements are in Korean with a Korean address. Unfortunately, I cannot modify the secure PDF billing statement sent by BCCARD as it is password-protected and lacks a memo field on the Amazon portal. I have attached my recent billing statement with the password to open it ([redacted]). I have not yet received the August billing statement. I am looking forward to receiving the telescope with my children. Please verify my card and address promptly. Thank you, Mun

I recently purchased a liquid scented hand soap, Order#[redacted]-[redacted], and unfortunately, it arrived damaged with the bottle broken and the contents leaked out. I contacted Customer Service, and they were made aware that I couldn't return the item due to the damaged shipping container. They said they noted this on the order. However, I received an email yesterday stating that I hadn't returned the product and needed to do so to avoid being charged. This is not possible as previously discussed with Customer Service. Please update your records to reflect our agreement during our prior phone conversation.

I recently placed an order online, thinking it was for an Amazon Prime Free Trial, but was charged $14.00 instead. My friend explained that I am being charged as an Amazon Prime customer, not enjoying a trial. My issue is with the lack of clarity in the process; the bold advertisement did not mention the conditions of the supposed free trial. I was surprised to receive an email congratulating me on registering for the free trial without being informed that I am ineligible. Despite accepting the trial and confirming it via email, I found out later about the charge. I believe this is misleading, especially since the order was intended for my sick sister. I would appreciate it if the $14.00 charge could be removed from my credit card. Thank you, Gloria Monde.

Hello, unfortunately, my account has been suspended. I believe it was due to feedback manipulation. We made an error unintentionally, as we were not aware of this policy violation. Throughout our time on Amazon, we have focused on offering the best experience for our customers and contributing to making Amazon a top marketplace. Selling on Amazon is crucial for our team as we specialize in handmade products, and Amazon Handmade is our preferred platform. We promise to avoid this mistake in the future and conduct our business in compliance with Amazon's policies. We hope for your understanding and a favorable resolution.

I am struggling to access my Amazon account due to fraudulent charges on my credit card. After reporting the unauthorized purchases to Chase Amazon Prime, they were removed, but Amazon contested this. Despite Amazon stating the items were delivered to my address, I never received them. I wonder if Amazon's investigation considered the fact that the purchases were not from my account, no confirmation emails were received, and I have a clean buying history. In addition, I was alerted by Experian of email compromise and Wal-mart about unusual account activity. I maintain my innocence and believe a thorough investigation will clear my name. I should not be held accountable for items I neither ordered nor received.

Three years ago, while I was residing in the USA, specifically in Colorado, I had an issue with Amazon. Amazon charged me for Amazon Prime without my authorization. Despite their apology, I had already closed my bank account as I was preparing to return to my home country. I did not utilize the Amazon Prime service during this time. I attempted to request a refund from Amazon, but due to the account closure, they sent the funds to my previous bank address. However, the bank was unable to forward it to me, and it never reached my new address. Now, in [redacted], after my return to Colorado, I have started using Amazon services again. I kindly inquire whether it would be possible for Amazon to reimburse me the $[redacted] that was mistakenly charged for Amazon Prime three years ago. Thank you for your attention. Best regards, Ricardo M. Ibáñez Serpa.

I am extremely frustrated. I placed an order that never arrived, and after complaining, they refunded the item and sent a replacement. However, I was then told to return the initial order, which I never received. Despite explaining the situation multiple times, I received a notification stating that my account was charged for the missing item. Being 78 years old and homebound, it is unacceptable for a package to be left unattended on my porch without any notification. I rely on online shopping due to my circumstances, and the lack of customer service from Amazon has greatly disappointed me. It is disheartening that the only way to contact them is for making purchases, not for resolving issues. If my account is not promptly refunded for the undelivered item, I will have to take further action. I am a loyal customer, but I will explore other options if this matter is not resolved satisfactorily. A timely resolution is expected.

I need assistance updating my contact information on Amazon. Due to a typo error, my registered email is invalid. I usually log in with my mobile number and did not notice the mistake. The correct email should be [redacted], not "CON." I need to correct this to receive important messages. I can provide any necessary details to unlock my account. Billing Name: Chukwulobe John Ngozichukwu Address: Chief Ezeike Compound Bruder Hostel Ifite, near school gate, Awka, Anambra State [redacted], Nigeria. Phone Number: [redacted]0 Balance: $2,[redacted].57 Thank you for your help.

Hello, I purchased 2 Firesticks, one for my Mum and one for me (Order #[redacted]-[redacted]). We have been facing the same issue at both my house and my Mum's house. Despite being connected to WI-FI, we are unable to establish an internet connection or face connectivity problems. I have 3 other functioning Firesticks in the house using the same WI-FI without any issues, so it seems not to be an internet problem. Even after trying factory resets, router restarts, and unplugging when not in use, both these Firesticks remain unstable and show error messages. I have tested them on different TVs around the house, with the same error occurring only on these specific sticks. Can you please suggest any other solutions to resolve these issues (such as "connected with problems" or "not connected to the internet" despite being connected to WI-FI)? Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, I placed an order on August 12th for 4 screen frames under order number [redacted]-[redacted]. I received all 4 units, but only 1 had all the pieces. On September 6th, I reached out to Amazon customer service regarding a return label for the remaining 3 units. They provided me with 3 separate return labels. Since the items are large, over 60” long, I was advised by the UPS store worker to consolidate them in one box for a more cost-effective shipment. I noticed on my Amazon account that the return was only initiated for 1 of the 3 units. I assume this is due to the shipping label used by UPS. How can I make sure I receive credit for all 3 units in the box? Additionally, I need to know where to send the UPS receipt to be reimbursed for the box I purchased for $14.24. Your help with these questions is appreciated. Thank you, Jeff