I recently (*******) placed an order with Amazon ****-***********. I received the Enter...

GetHuman1101376's customer service issue with Amazon from September 2018

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The issue in GetHuman1101376's own words
I recently (*******) placed an order with Amazon ****-***********. I received the Entertainng with Caspari **” candles, I did NOT receive the Sandicast small springer spaniel sculpture. I talked with Livechat, they advised me they would reorder it, and I would receive a confirmation email and a transcript of the Live chat. I have received neither, and I am under the suspicion that nothing was actually done about this matter. Could you please tell me if a replacement will actually be sent, if not I would like a refund. My order information online tells me it’s on the way, then tells me it’s probably lost. Thank you.
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Customer service issue
Reported by GetHuman1101376
Sep 6th, 2018 - 6 mons ago
I have an issue with Amazon too
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Seen by 2 customers so far
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GetHuman1101376 started working on this issue
Sep 6th, 2018 7:01am