I ordered an 'ergonomic' office chair: HON Sadie Swivel Mid Back Mesh Task Chair with...

GetHuman1178218's customer service issue with Amazon from September 2018

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The issue in GetHuman1178218's own words
I ordered an 'ergonomic' office chair: HON Sadie Swivel Mid Back Mesh Task Chair with Arms - Ergonomic Computer*Office Chair (HVST***). I have your UPS return label, which I requested because of a serious design flaw in the chair. I can't repack the chair in its original box because it won't completely disassemble. My building's mechanical staff tried also without success. The post won't separate from the caster-base, nor will it separate from the plate that attaches to the seat. The UPS store will sell me a bigger box, but it will cost me. What do you recommend? My email address below is also my sign-in email. Thank you.
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Amazon

Customer service issue
Reported by GetHuman1178218
Sep 21st, 2018 - 6 mons ago
I have an issue with Amazon too
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Seen by 5 customers so far
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Timeline
GetHuman1178218 started working on this issue
Sep 21st, 2018 9:37pm