I NEED SOME SERIOUS HELP FROM AMAZON

GetHuman1047055's customer service issue with Amazon from August 2018

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The issue in GetHuman1047055's own words
I TRIED TO GET THE PHONE'S SCREEN TO CLOSE (USING THE SMALL CIRCULAR BUTTON AT THE BOTTOM OF THE SCREEN) WITHOUT HAVING TO USE THE BACK BUTTON (THE TRIANGLE). ... I need help getting my Alcatel A-** cellular phone repaired, which I purchased from the Amazon Retail site located at North Star Mall in San Antonio, Texas, USA. At the time, I also purchased your Protection Plan for the cellular phone.**My cell phone number which needs repair is ***-***-****, AND I AM CURRENTLY USING A FRIEND'S BORROWED CELL PHONE (***) ***-****. MY E-MAIL ADDRESS WAS: SUSAN.SARA.SABATINI@GMAIL.COM BUT HAS CHANGED TO THE FOLLOWING: SUSAN.SARA**SABATINI@GMAIL.COM.**I need a mailer box to send the telephone for repairs, or else I need the name of your local authorized repair service center. **I have a cracked screen which needs repair. Also on the bottom of the cell phone's screen there are three buttons. The left button is a triangle, the center is a circle, and the right is a square. But neither the triangle nor the circle buttons function properly. **On the pull down screen to select airplane mode, WIFI, or use the flashlight, that screen is unable to be pulled down to access those functions.**I tried to reset the phone, but ended up having to push the factory reset button (and that did not straightened it out either). I will need to have the repairs completed in October, **** because I am not working at the present time (I had a small stroke at my place of employment).
I USE MY CELL PHONE FOR CAR RENTALS, TRAVEL PLANS (RENTAL AUTOS, ETC.), HOTEL BOOKING FOR MY SELF AND TRAVELING ATTORNEY'S, ACCESS BANK ACCOUNTS TO VERIFY DEPOSITS, ETC.
PLEASE PROVIDE A REPAIR SHOP NAME, ADDRESS, AND PHONE NUMBER IN SAN ANTONIO, TEXAS.
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Amazon

ALCATEL A-** CELLULAR TELEPHONE
Customer service issue
Reported by GetHuman1047055
Aug 28th, 2018 - 3 mons ago
I have an issue with Amazon too
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Seen by 7 customers so far
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1047055 started working on this issue
Aug 28th 4:34pm