i have been charged for an item that was cancelled,chatted with you and was told i woul...

GetHuman-bobandje's customer service issue with Amazon from August 2018

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The issue in GetHuman-bobandje's own words
i have been charged for an item that was cancelled,chatted with you and was told i would get a refund in * working days, this has has not happened ....was also told i would receive an email of the chat ,this did not happen either.**Amazon **Your Account *Amazon.com*Message From Customer Service*Hello,**I understand you're concerned about the unknown charge on your account .I will surely assist you in this matter.**After thoroughly reviewing your message, I see that the issue you contacted is not normal and it requires a real time support over the phone or chat. And we need some more information to troubleshoot and isolate the issue.**I'd love to help you via email but, unfortunately we're unable to perform a real-time suggestions via e-mail support as the issue is very unusual.**In this situation, I'd request you to please speak with us or chat with us so that we can provide you step by step instruction and resolve your issue in real time as soon as possible.**To contact us, visit https:**www.amazon.com*gp*help*customer*contact-us and follow the prompts.**If you can't access this page, our customer service phone numbers are as follows:**- Calling from within the U.S. or Canada: *-***-***-*****- International: *-***-***-******Please be informed that when you contact us via phone or chat, we can also loop in our technical team into this issue and get the best possible solution for your problem.**Let me assure you that, there's nothing to worry, we are here to take care of issues you encounter and we always endeavor to provide the best service to our valued customers and aim to ensure that the issue is resolved to the fullest satisfaction.**Your understanding and co-operation on this issue is highly appreciated. We look forward to see you again soon.**We'd appreciate your feedback. Please use the buttons below to vote about your experience today.**Best regards,*Sushil A*Amazon.com*Thank you for your inquiry. Did I solve your problem?*Yes No**Your feedback is helping us build Earth's Most Customer-Centric Company.*Need more help?*Your Orders*Your Orders*Track, Edit or Cancel orders***Returns & Refunds*Returns & Refunds*Return Items or Print Labels***Device Support*Device Support*Device Help and Troubleshoot*Manage Prime*Manage Prime*View Prime Benefits or Cancel***Payments & Gift Cards*Payments & Gift Cards*Add or Edit Payment Methods***Account Settings*Account Settings*Change Name, Email or Password*Original Message*---------------********* **:**:***Your Name: jenny bennet*Comments:You say both orders for retinol Both orders for retinol were cancelled how eber the money vame out of my account for the july order***% * *:** AM*'t Transaction ** of *****From*YouMoney***-****-*******-*****To*Amazon Prime Membersh**Amount*-**.****Date*Thu ** Jul **** **:** PM**Type*EFTPOS**Particulars***************Code*amzn.com*prm**Reference**************---------------

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Customer service issue
Reported by GetHuman-bobandje
Aug 27th, 2018 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 40910 others
0 customers following this


GetHuman-bobandje started working on this issue
Aug 27th, 2018 7:40pm

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