I ordered two contigo thermos from amazon recently to replace two I bought from amazon...

GetHuman-azjaffe's customer service issue with Amazon from August 2018

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The issue in GetHuman-azjaffe's own words
I ordered two contigo thermos from amazon recently to replace two I bought from amazon that no longer keep cold, and the thermos has lifetime warranty. I contacted contigo directly and they told me that I have to contact the seller - amazon - to get refunded based on the warranty so I am requesting a credit for these two recent orders please.***Order detailsOrdered on August *, **** (* items)*Contigo AUTOSEAL West Loop Stainless Steel Travel Mug, ** oz, Violet*Contigo*Sold by: Amazon.com Services, Inc.* *Order detailsOrdered on August *, **** (* items)*Contigo AUTOSEAL West Loop Stainless Steel Travel Mug, ** oz, Black*Contigo*Sold by: Amazon.com Services, Inc.
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Customer service issue
Reported by GetHuman-azjaffe
Aug 26th, 2018 - 4 mons ago
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GetHuman-azjaffe started working on this issue
Aug 26th 4:06pm