I received a Kindle Fire tablet, and so far I love it. However, I never read anything a...

GetHuman1035487's customer service issue with Amazon from August 2018

Help with my Amazon issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1035487's own words
I received a Kindle Fire tablet, and so far I love it. However, I never read anything about the subsidized ads on the lock screen, on the Amazon page or otherwise, until I got and started using the device and noticed the ad on my lock screen. **I would really like to have them removed, and I can't figure out how through any convenient means. I am an Amazon Prime member, and bought the Kindle for this reason, so to find out the Kindle forces ads on me without having prior knowledge of it make me want to return the device.**Is there any way to remove the ads? I could understand keeping them if I weren't a Prime member, but being one makes me want to simply n return this and get a new device.
GetHuman1035487 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1035487 fixed the problem
We are waiting for GetHuman1035487 to fix the problem and share the solution with the rest of us customers.
Please help with my Amazon issue
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Amazon email you?
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman1035487
Aug 25th, 2018 - 4 mons ago
I have an issue with Amazon too
Fixed
Seen by 5 customers so far
Similar issue to 40097 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1035487 started working on this issue
Aug 25th 4:07pm
GetHuman1035487 indicated the issue is not fixed yet.
Aug 25th 5:38pm