I received a Kindle Fire tablet, and so far I love it. However, I never read anything a...

GetHuman1035487's customer service issue with Amazon from August 2018

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The issue in GetHuman1035487's own words
I received a Kindle Fire tablet, and so far I love it. However, I never read anything about the subsidized ads on the lock screen, on the Amazon page or otherwise, until I got and started using the device and noticed the ad on my lock screen. **I would really like to have them removed, and I can't figure out how through any convenient means. I am an Amazon Prime member, and bought the Kindle for this reason, so to find out the Kindle forces ads on me without having prior knowledge of it make me want to return the device.**Is there any way to remove the ads? I could understand keeping them if I weren't a Prime member, but being one makes me want to simply n return this and get a new device.
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Customer service issue
Reported by GetHuman1035487
Aug 25th, 2018 - 4 mons ago
I have an issue with Amazon too
Seen by 5 customers so far
Similar issue to 40097 others
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GetHuman1035487 started working on this issue
Aug 25th 4:07pm
GetHuman1035487 indicated the issue is not fixed yet.
Aug 25th 5:38pm