**** amazon charged my account $***.** and on **** $***.** using the CityBank card. Received email stating We recently processed these charges on your MasterCard ending in **: -- $***.** $***.**. However I have not received those funds.

GetHuman-marlenlz's customer service issue with Amazon from August 2018

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The issue in GetHuman-marlenlz's own words
**** amazon charged my account $***.** and on **** $***.** using the CityBank card. I did NOT do those charges. Received email from you stating recently processed these charges on my MasterCard ending in **: -- $***.** $***.** however my card has not yet received funds.* My email *****@***.com
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Amazon

Customer service issue
Reported by GetHuman-marlenlz
Aug 24th, 2018 - 4 mons ago
I have an issue with Amazon too
Fixed
Seen by 10 customers so far
Similar issue to 39810 others
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Items needed
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Order number
Name on the account
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Timeline
GetHuman-marlenlz started working on this issue
Aug 24th 9:23pm
GetHuman-marlenlz indicated the issue is not fixed yet.
Aug 24th 11:07pm
GetHuman-marlenlz indicated the issue is not fixed yet.
Aug 26th 1:00am
GetHuman-marlenlz indicated the issue is not fixed yet.
Aug 27th 11:12pm
GetHuman-marlenlz indicated the issue is not fixed yet.
Aug 27th 11:19pm
GetHuman-marlenlz indicated the issue is not fixed yet.
Sep 9th 6:54pm
GetHuman-marlenlz indicated the issue is not fixed yet.
Sep 26th 12:55am