Purchased a CharBroil gas grill on Aug **th, the item was shipped the **th and was SU...

GetHuman-memorr's customer service issue with Amazon from August 2018

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The issue in GetHuman-memorr's own words
Purchased a CharBroil gas grill on Aug **th, the item was shipped the **th and was SUPPOSED to get here in * days. Didn't come. UPS was unable to help me other than to tell me it was misdirected. Today, I see on the tracing site that it should be here tomorrow...the **th...a week since I ordered the grill and * days since it was shipped.**I am writing to you because of the fact that as a "Prime Member" I got free shipping but I really don't think Amazon should pay either. You paid UPS for a * day ship...and didn't receive it. I sincerely believe that you should get a refund of the difference between shipping costs of a *-day and a *-day ship. Actually, I feel you should receive a total refund of whatever amount you paid for the shipping of my grill. Please... make sure you get some form of compensation for the mess-up.**Thank you very much!!! I love Amazon!!

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Amazon

Customer service issue
Reported by GetHuman-memorr
Aug 23rd, 2018 - 3 years ago
Fixed
Seen by 4 customers so far
Similar issue to 39309 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-memorr started working on this issue
Aug 23rd, 2018 6:11pm
GetHuman-memorr confirmed the issue is fixed. Hooray!
Aug 24th, 2018 10:47am

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