I paid for an order ID***-*******-*******, using my husband's bank card. His account wa...

GetHuman-amakaken's customer service issue with Amazon from August 2018

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The issue in GetHuman-amakaken's own words
I paid for an order ID***-*******-*******, using my husband's bank card. His account was debited but the payment declined asking me to update my account information. Trying to fix the problem i mistakenly cancelled the order. However, my husband has gone to the bank and he was asked to contact Amazon to verify if they have received the payment and that amazon should give him a letter to confirm the transaction for them to reverse the payment. Please, i need this order urgently, if i can't correct the order for shipment, please let my payment be reversed so that i can re-order
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Amazon

Customer service issue
Reported by GetHuman-amakaken
Aug 23rd, 2018 - 4 mons ago
I have an issue with Amazon too
Fixed
Seen by 5 customers so far
Similar issue to 39341 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-amakaken started working on this issue
Aug 23rd 8:04pm
GetHuman-amakaken indicated the issue is not fixed yet.
Aug 25th 7:15am
GetHuman-amakaken indicated the issue is not fixed yet.
Aug 27th 7:30am
GetHuman-amakaken indicated the issue is not fixed yet.
Aug 27th 5:11pm