I ordered * pair of shoes of size *.one pair is just not fitting. I want to replace it...

GetHuman-antara's customer service issue with Amazon from August 2018

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The issue in GetHuman-antara's own words
I ordered * pair of shoes of size *.one pair is just not fitting. I want to replace it & want size * instead of *.l tried in return policy in my account.But it is only showing returning of item & refund of money but I only want to replace it.My ordered no is ***-*******-******* on ********.Plz reply me. I need help .
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Amazon

Customer service issue
Reported by GetHuman-antara
Aug 22nd, 2018 - 3 mons ago
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GetHuman-antara started working on this issue
Aug 22nd 8:48am