Beyond awful customer service!,,

GetHuman1020892's customer service issue with Amazon from August 2018

Help with my Amazon issue
Tip from another customer
If you are having technical issues with your Sprint device then I suggest bringing the device into a store near you. You can use this locator to find the store - http://storelocator.sprint.com/locator/
The issue in GetHuman1020892's own words
Get the English language back ... I just got a new kindle and accidently pushed the language button so it is Russian. I need to get it back to English -- I have called support and they don't know what to do - when I go on line to your help site, it tells me to change the language by pushing the three buttons and going to settings - but I cannot tell what settings are because I cannot speak or understand the Russian
Amazon help could not speak good enough English ( and I hate saying that): could not understand what I needed: finally got to a supervisor who tried, said he would call me back and did not. *It was resolved when a friend of mine dropped by: pressed the settings button: and English language came back. *Honestly....worst help from a retailer ever!!!
Train your help desk*If you are going to outsource, help your employees to do better and improve their English It is not fair to them
For years
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Amazon

Kindle
Customer service issue
Reported by GetHuman1020892
Aug 21st, 2018 - a mon ago
I have an issue with Amazon too
Fixed
Seen by 10 customers so far
Similar issue to 38563 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1020892 started working on this issue
Aug 21st 10:30pm
GetHuman1020892 indicated the issue is not fixed yet.
Aug 23rd 2:18am
GetHuman1020892 indicated the issue is not fixed yet.
Aug 23rd 2:25am
GetHuman1020892 indicated the issue is not fixed yet.
Aug 23rd 2:26am
GetHuman1020892 indicated the issue is not fixed yet.
Aug 23rd 2:26am
GetHuman1020892 indicated the issue is not fixed yet.
Aug 23rd 2:27am
GetHuman1020892 indicated the issue is not fixed yet.
Aug 23rd 11:07am
GetHuman1020892 indicated the issue is not fixed yet.
Aug 23rd 5:59pm
GetHuman1020892 indicated the issue is not fixed yet.
Aug 23rd 6:28pm
GetHuman1020892 indicated the issue is not fixed yet.
Aug 24th 11:39pm
GetHuman1020892 indicated the issue is not fixed yet.
Aug 25th 12:22am