On ***** I ordered through Amazon a W*** rain gauge which was channelled to MDG Retail...

GetHuman1003256's customer service issue with Amazon from August 2018

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The issue in GetHuman1003256's own words
On ***** I ordered through Amazon a W*** rain gauge which was channelled to MDG Retail for delivery. They acknowledged this withorder No. **********.*On ***** MDG informed me that the item was out of stock and they had been advised by manufacturer that this item had been discontinued and offered me a free upgrade to another model **-****. I accepted this and order change was confirmed by email of *****. On ***** I get another email from MDG stating that there is another stock delay. In the meantime Amazon send me an email which clearly indicates that you have available stock ready for delivery. WHY didn't you fulfil the order in the first place?*This was to be a birthday present and is now late. Please sort this for me and advise. Best Rgds. P Kernick
GetHuman1003256 did not yet indicate what Amazon should do to make this right.
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How GetHuman1003256 fixed the problem
I have no magic answer I'm afraid and no viable suggestion to make. Within ** minutes of mailing to "Get Human" I received an email from supplier to the effect that goods were in the post to me with anticipated delivery *-* days. Divine intervention maybe?!!
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Amazon

Customer service issue
Reported by GetHuman1003256
Aug 17th, 2018 - a yr ago
I have an issue with Amazon too
Fixed
GetHuman1003256 shared how to fix
Seen by 5 customers so far
Similar issue to 36821 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman1003256 started working on this issue
Aug 17th, 2018 10:12am
GetHuman1003256 confirmed the issue is fixed. Hooray!
Aug 18th, 2018 12:49pm