Hello,*My amazon account is locked due to some problems. When I try to login a billing...

GetHuman-fnurlan's customer service issue with Amazon from August 2018

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The issue in GetHuman-fnurlan's own words
Hello,*My amazon account is locked due to some problems. When I try to login a billing statement is asked to be uploaded. I have uploaded documents for several times, but I cannot still login to my account. I will leave the country soon therefore I need this problem to be solved very soon. I do not understand exactly what type of document you need me to upload. Additionally, I am using foreign bank, so what is required is not clear enough for me. I do not even know if my bank provides such document or not. Please help me about this issue.
They do not realize that the billing address that I have provided is correct, they are asking for something that I do not clearly understood.
At least reply my mails, explain what I have misunderstood and explain what I am supposed to do.
Emailed to Amazon.
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Amazon

Online shopping
Customer service issue
Reported by GetHuman-fnurlan
Aug 15th, 2018 - a yr ago
I have an issue with Amazon too
Fixed
Seen by 12 customers so far
Similar issue to 35916 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-fnurlan started working on this issue
Aug 15th, 2018 12:16pm
GetHuman-fnurlan indicated the issue is not fixed yet.
Aug 15th, 2018 1:17pm
GetHuman-fnurlan indicated the issue is not fixed yet.
Aug 15th, 2018 1:17pm
GetHuman-fnurlan indicated the issue is not fixed yet.
Aug 15th, 2018 1:17pm
GetHuman-fnurlan indicated the issue is not fixed yet.
Aug 15th, 2018 1:18pm
GetHuman-fnurlan indicated the issue is not fixed yet.
Aug 16th, 2018 4:51pm
GetHuman-fnurlan indicated the issue is not fixed yet.
Aug 16th, 2018 4:56pm