I ordered and received an Elenker knee scooter. Order number ***-*******-*******. The d...

GetHuman-swfjr's customer service issue with Amazon from August 2018

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The issue in GetHuman-swfjr's own words
I ordered and received an Elenker knee scooter. Order number ***-*******-*******. The device was received with one tire defective from what seems to be a defect in the molding process. I have sent no less than * emails to their customer service email with only one response asking for the same information I had already supplied. I was asking for a replacement tire. I guess the best way to handle this now is to replace the entire unit. Send a new one and I will return this one. I don't see that option available for this unit in my orders. I am at wits end because I need this device right now but am afraid to use it outdoors and am getting no help from Elenker. Thank you, Stan Fettig
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Amazon

Customer service issue
Reported by GetHuman-swfjr
Aug 13th, 2018 - 7 mons ago
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Seen by 4 customers so far
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Timeline
GetHuman-swfjr started working on this issue
Aug 13th, 2018 2:48pm
GetHuman-swfjr confirmed the issue is fixed. Hooray!
Aug 13th, 2018 8:56pm