On ********* I attempted to submit a Seller Feedback. When I submitted it I received a...
GetHuman-hoyzay's customer service issue with Amazon from August 2018
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The issue in GetHuman-hoyzay's own words
Contact the seller and advise them that I had a defective product. ... On ********* I attempted to submit a Seller Feedback. When I submitted it I received a notice that Amazon would not post it because I may be perceived as having a "relationship" with the product or seller. I checked my profile and discovered that my entire review history had been deleted, to include all recent reviews that were posted on the product page. I have also attempted to ask a question about a product from the community, but I got a response that stated " I must be in good standing with the Community". I have submitted two messages to Community Help asking just what exactly did I do to deserve this this strange reaction. I have had no response from them to date. I have researched the Community Guide Lines to see if I violated them in some way, but frankly I can not find anything that could show that I did. I have been a loyal customer and have always been polite and dignified when giving a customer review with several posted. I do not understand why Amazon chooses to black list me this way. I thought it was a caring organization actually concerned about it's customers and sincerely wanting to resolve any issues they would have. This I have found is not the case. What should I do. Should I post my situation on social media and ask what they think of this?
I don't know if this response is the result of a filtering program or system that responds to certain word patterns or product purchases, one of which I did re-order the same product after I submitted the review as I intended to return the defective one AND had started the return*refund request. Or was it the decision of a person or persons that review feed backs and reviews.
First: speak to a real person. Get them to understand that I am not trying to violate the Community Guidelines in any way. Second: get a clear explanation as to how this was started and by what or whom i.e. a person or a computer. This is important.
Almost two years.
At this time no. I'm keeping my options open.
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