Hello, I’m an American and I was in India for some meeting and needed to order somethin...

GetHuman-margared's customer service issue with Amazon from August 2018

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The issue in GetHuman-margared's own words
Hello, I’m an American and I was in India for some meeting and needed to order something from Amazon, since I use it all the time in US. And I placed my order on June **th, using some kind lady’s address and tel number and the package has not reached there yet!! I’m out of there already since my work is done there and yet there’s no package. Every * days someone calls the lady whose address and number was used and says it’s coming tomorrow or day after and there’s nothing. I called customer service couple times and they say account is on hold and someone will get in touch within ** hours and no one does. I said cancel the order, someone today called Maniat the customer service there refuses to do that too. In asked to talk to a manager and he refused access to a manager since I as a customer cannot talk to a a manager since my account is on hold. I have never heard that in my life before! I’m a client and I would like to talk to a manager and isn’t that what the manager is supposed to be there for. And please remember that I have made several calls already and no one has even tried to resolve this situation. Isn’t that why I need to talk to the manager and isn’t that the reason the manager is there for. In my opinion since there’s been all this mess created, the manager should be calling and and talking to me anyways. I have provided my US number several times and also given my email address to which I was told that the email address is not required. To top it all, the customer service rep Mani, actually hangs up on me coz I cannot talk to a manager. What is this. Is this Amazon?? I use Amazon all the time, never had a rude customer service person like that. Right now will all this going on since over a month. I should get the product for free for all this inconvenience and the fact that I cannot talk to a manager and get hung up on for asking for one and having an absolutely RUDE customer service rep called Mani, who has ea what and how to talk. This is all ridiculously!
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Customer service issue
Reported by GetHuman-margared
Aug 10th, 2018 - 7 mons ago
I have an issue with Amazon too
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GetHuman-margared started working on this issue
Aug 10th, 2018 7:34am