ORDER * ***-*******-******* this is the wrong item for what I need. I need a cellular c...

GetHuman967717's customer service issue with Amazon from August 2018

33361 similar
0 following
Help with my Amazon issue
First: share to improve GetHuman967717's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Amazon help.
Before contacting them, items GetHuman967717 may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman967717's own words
ORDER * ***-*******-******* this is the wrong item for what I need. I need a cellular capable iPad mini. The one that I ordered is only wifi enabled. I received the item on Monday August *th. I called Amazon yesterday and explained that I want to exchange the iPad for the model I need. They emailed the vendor and I just received an email from the vendor. They want at least a **% restocking fee plus shipping and handling. *I was under the impression that Amazon stood by what they sold. I don't just want to return it I want to return and purchase the one I need. Please help.
GetHuman967717 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman967717 fixed the problem
We are waiting for GetHuman967717 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman967717 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman967717
Aug 8th, 2018 - a yr ago
I have an issue with Amazon too
Not resolved
Seen by 7 customers so far
Similar issue to 33361 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman967717 started working on this issue
Aug 8th, 2018 7:29pm