ORDER * ***-*******-******* this is the wrong item for what I need. I need a cellular c...

GetHuman967717's customer service issue with Amazon from August 2018

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ORDER * ***-*******-******* this is the wrong item for what I need. I need a cellular capable iPad mini. The one that I ordered is only wifi enabled. I received the item on Monday August *th. I called Amazon yesterday and explained that I want to exchange the iPad for the model I need. They emailed the vendor and I just received an email from the vendor. They want at least a **% restocking fee plus shipping and handling. *I was under the impression that Amazon stood by what they sold. I don't just want to return it I want to return and purchase the one I need. Please help.
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Amazon

Customer service issue
Reported by GetHuman967717
Aug 8th, 2018 - a yr ago
I have an issue with Amazon too
Not resolved
Seen by 7 customers so far
Similar issue to 33361 others
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GetHuman967717 started working on this issue
Aug 8th, 2018 7:29pm