Amazon Customer Service Issues

I recently noticed charges for an Amazon Prime membership that I did not authorize. I have not had an Amazon account for years and have never made a purchase on Amazon. This issue happened before about four years ago, even though I have never used Amazon or Prime services. The charges occur every other month, which I initially overlooked, but it has become a significant concern for me. I am seeking a refund for these unauthorized charges and would appreciate assistance in understanding how my email address and credit card details keep being used on Amazon without my consent.

Dear Amazon Customer Service, I am writing to address an issue with my recent delivery. After waiting for 8 days, I received my order containing a JBL headphone c100SI, which arrived safely. However, the second part of my order, which included a Philips series [redacted] beard trimmer and an HP S6500 wireless speaker, did not meet expectations. The Philips trimmer was received, but the HP S6500 wireless speaker box was delivered empty, which was quite disappointing. During the delivery, there was no bill provided, no signature required, and no communication with the delivery person. This lack of proper handling is concerning, especially as this is the first time I have encountered such an issue with delivery. Please investigate this matter promptly and take the necessary actions to resolve it. Below are the details of my account for your reference: Mobile Number: [redacted] Email Address: [redacted] Delivery Address: SCO 4 Stock Holding Corp. of India Ltd. Opposite Doaba Auto, Deep Complex, Court Road, Amritsar [redacted] Invoice No. for the Philips trimmer and HP wireless mini speaker: Invoice: DEL2-[redacted] Date: [redacted]-JUL-29 Received Date: [redacted]-JUL-31 Thank you for your attention to this matter. Best regards, P. R.

Dear Amazon Customer Service, I hope this message finds you well. I am writing to address an issue with my recent delivery. It has been 8 days since I placed my order, and although I received one of my items, the HP S6500 wireless speaker box was empty when I opened it. This is quite concerning, as it is the first time I have experienced a delivery problem with Amazon. The JBL C100SI in-ear headphones and Philips Series [redacted] beard trimmer were part of the same order. The Philips trimmer was received without any issues. However, the HP S6500 wireless speaker was missing from the box. The delivery process was also unusual as the delivery person did not require a signature, nor did they communicate with me upon dropping off the package. I was surprised to find the speaker missing upon inspection. I kindly request your assistance in resolving this matter promptly. Please find the details of my account below for your reference: Mobile Number: [redacted] Email Address: [redacted] Delivery Address: SCO 4 Stock Holding Corp. of India Ltd., Opposite Doaba Auto, Deep Complex, Court Road, Amritsar [redacted] Invoice Details: Invoice Number: DEL2-[redacted] Date: [redacted]-July-29 Received Date: [redacted]-July-31 I appreciate your attention to this issue and look forward to a swift resolution. Thank you for your understanding. Best regards, P. R.

I recently had an issue with an Amazon delivery. The new delivery person seemed unfamiliar with my gated community's entry process. Despite other delivery drivers following the lead of another car to enter, this one couldn't deliver on time. I received an email requesting the gate code, which I didn't have. Instead of attempting to deliver my package directly to my condo, as previous drivers have done, the package was apparently left with the receptionist. As an older individual with limited mobility, this change in service has been inconvenient, as I now need to pick up the package myself. I kindly request that my usual delivery staff resume handling my packages or that the new staff be better informed about the process. Thank you for addressing this, Nancy D.

I am experiencing a frustrating issue with Amazon Video. After watching a movie, when I attempt to select another, I often end up picking one I have already seen since Amazon lacks a feature to mark movies as watched. This results in wasted time and annoyance. Unlike Amazon, Netflix has a thumbs up or down system, making it easy for viewers to know if they have seen a movie before. It's puzzling why Amazon doesn't implement a similar feature. In a recent discussion group with 17 people, 4 agreed with my concern, and 2 have even shifted to using Netflix exclusively. I have spent two months contacting support and even sending a letter to their P.O. Box [redacted] address to address this issue, to no avail. I believe this oversight is costing Amazon significant revenue. Larry. [redacted]

I spent over an hour on the phone with customer service trying to retrieve my password, but the email ([redacted]) is not available. I provided [redacted], which they said was linked to another account. After suggesting [redacted], a dummy account was created that could not be used or removed. It's frustrating to be asked to create a dummy email account to fix an issue caused by the company. I find it unacceptable and disappointing. I need clarification on this process and wonder why I should continue paying a monthly fee for this poor service.

I bought a HAIFUAN Left Hand Digital Keypad Door Lock from HAIFU SUPPLY on various dates - November 2, [redacted], March 3, [redacted], and April 3, [redacted]. Unfortunately, two of the locks failed yesterday, and I had returned one previously. I have purchased three new locks from Menards now for easy returns if needed. I am seeking refunds without incurring additional costs to return the faulty locks. The order details for another lock that failed are from October 22, [redacted]. I hope the seller can provide a refund for shipping the locks back.

I experienced multiple lock failures on Monday, Aug. 7, [redacted], two of which led me to seek a locksmith for help. Despite having returned one lock previously and accepting an exchange, I now seek a full refund without incurring any return costs. My name is Amy Meese, and you can reach me at [redacted] If you are unable to reach me by phone, kindly send your resolution offer via email. Thank you for your understanding. Order Summary: - April 3, [redacted]: 1 HAIFUAN Left Hand Digital Keypad Door Lock - March 3, [redacted]: 2 HAIFUAN Left Hand Digital Keypad Door Locks - November 2, [redacted]: 1 HAIFUAN Left Hand Digital Keypad Door Lock - October 22, [redacted]: 1 HAIFUAN Left Hand Digital Keypad Door Lock

I've been receiving frequent notifications claiming I've won an Amazon gift card. Typically, I ignore them, as they usually lead to magazine sales pitches. However, today I engaged in the process. After answering three Amazon-related questions, I was given a choice of three prizes. Opting for selection "A," which promised a $[redacted] Amazon gift card, I clicked the link provided. Unfortunately, the link led me to a site like "ads.adrolling.com," where I couldn't proceed. This happened three times, and I suspect it's a scam. I'm tired of false promises and wish to either receive the prize or be removed from this winner's list. Grateful for any assistance.

In May [redacted], I purchased an EINHELL 230MM Angle Grinder from Amazon.de. Last week, on August 2, [redacted], it developed a fault and now requires repair or replacement under its 2-year EINHELL guarantee. The issue is that when I bought the angle grinder, I also purchased a 230MM Diamond Cutting Disk from a company called RENDECH since the angle grinder did not come with one. The disk is not faulty. Amazon.de combined both items under a single order number [redacted]-[redacted] instead of separate orders. Due to this, I am unable to generate a prepaid label to return the faulty angle grinder. I do not want to bear the postal charges for such a heavy item as the fault is not my fault. All I am seeking is for Amazon.de to provide me with a prepaid postage returns label with the correct returns address so that I can return the angle grinder promptly and receive a working replacement. Your assistance in this matter would be greatly appreciated. Regards, M.A.

I am experiencing difficulties with a seller who is requesting that I cover the cost of shipping to return a broken item. I believe the seller should provide a prepaid shipping label as the item arrived damaged and I have already purchased a replacement bicycle from Amazon. I have been struggling to reach someone at Amazon to address this issue. The seller proposed refunding me half the amount of the bike or having it repaired, but it requires a costly replacement of the rear hub. Given that I live far from a bicycle shop, I am unable to facilitate the repair myself as it would involve a 40-mile drive. I kindly request a prepaid shipping label to return the item and await the arrival of my new bicycle, which I purchased for three times the price through Amazon Prime. I am greatly dissatisfied with this situation and am eager for a prompt resolution. Thank you.

I would like to request that you discontinue offering the Synchrony Amazon Card due to the issues your customers are experiencing with unwarranted late fees. Many other customers, including myself, have had similar problems, as indicated in consumer reports. When I attempted to make my first payment, it was declined, even though there were sufficient funds in my account. Despite paying three times the amount due, the website did not indicate any issues with the payment. Consequently, I was hit with a late fee the following month. Additionally, the card was charged for Amazon subscriptions I had designated to be paid through my debit card. This unexpected change disrupted my banking routine. Since I established this card to improve my credit score, the mishaps in the first month made me cancel it. It is disappointing that a card I intended to use to build my credit ended up having the opposite effect. I urge you to reconsider offering this card to prevent further harm to your customers' credit scores and overall experience.

I have been a loyal Amazon customer since [redacted]. When Prime was first introduced, I was 91 years old, retired, and on a fixed income. I explained to a representative that I would solely be using Prime for delivery and could not afford the annual fee. They recommended signing me up for Student Prime at a reduced rate, even though I am not a student. Now, upon trying to renew, I am being informed that I cannot continue at the Student rate unless I can prove my student status or receive welfare. After speaking with four different individuals who seemed to be confused, they all requested enrollment forms. I am hoping to renew my membership at the current Student rate. Can anyone provide assistance with this matter?

I am having trouble downloading the books I purchased. I'm considering canceling Prime due to this issue. I have a Fire Gen 4 and have completed all updates, but the books are not downloading. I keep getting directed to customer service, but I find it difficult to contact them. It's frustrating not being able to get the necessary help here. It's disappointing that Amazon seems unresponsive when customers face problems.

I am Falase Abiola from Nigeria. I recently placed an order for Dr. K collagen peptides and Now Maca [redacted] capsules. However, during the payment process, I received an email informing me that my Amazon.com account has been closed. The email mentioned that my account was associated with a previously closed one. I can assure you that I am not engaged in fraudulent activities, and I conduct myself with integrity. I kindly request a review of this situation as I believe there may have been a mistake. Thank you.

My name is F.A. from Nigeria. I recently placed an order for Dr. K collagen peptides and Now Maca [redacted] capsules. However, during the payment stage, I received an email informing me that my Amazon.com account has been closed due to alleged association with another closed account. I want to clarify that I am not involved in any fraudulent activities and conduct myself with integrity. I kindly request Amazon to investigate this issue, as I believe there might be a misunderstanding. I trust that Amazon will address this matter promptly and fairly. Thank you.

My Amazon account under the name Falase Abiola from Nigeria has been suspended just as I tried to purchase Dr K collagen peptides and Now maca [redacted] capsules. The notification said my account was shut down due to a possible connection with a closed account. I assure you that I am a law-abiding customer who always acts honestly. It's important for me to have this investigated to clear up any misunderstanding and have my account reinstated. I have faith in Amazon's ability to resolve this matter fairly. Thank you for your attention to this issue.

My name and Amazon account name is Falase Abiola. I am from Nigeria. I recently placed an order for Dr K collagen peptides and Now maca [redacted] capsules on Amazon. However, when I tried to make the payment, I received an email informing me that my account has been closed due to being associated with another closed account. I want to clarify that I have no fraudulent intentions and abide by ethical values. I believe there might be a misunderstanding, so I request Amazon to review this situation and reconsider reopening my account. I place my trust in Amazon to address this matter fairly. Thank you.

Hello! I was delighted to receive the offer of an Amazon gift card from you last night, providing me with a $10 discount. I am in urgent need of this card as my financial situation is quite difficult at the moment. I would like to purchase two books, but I mistakenly added the same order multiple times due to not remembering my existing Amazon account and being unfamiliar with your website's process. My intention was to buy only one copy of each book. Could you please grant me the Amazon discount card and a $10 rebate? Although the subtotal is currently $25.90, I am interested in understanding how to receive the bonus to pay just $20.90. Additionally, I am curious about how to reload for the $5 bonus mentioned on the website. Thank you for your help in advance. Best regards, KR

I've been trying to resolve a confirmed fraud issue regarding $[redacted] in gift cards purchased on 5/19/[redacted]. Initially, I was told the cards were not cashed due to a pending fraud scam but later found out they were cashed and the perpetrators were apprehended. I have been given conflicting information each time I call. My main request is to have the money refunded since Amazon was aware of when the cards were cashed and the scam in progress. I believe Amazon can resolve this by refunding the money as a miscellaneous transaction. I'm not wealthy, and I would greatly appreciate it if you could investigate and assist me in resolving this matter. My callback number is [redacted].