Purchased paleo bread order ****-**************. $**.**. Received Monday *******. Recei...

GetHuman-dcjpierc's customer service issue with Amazon from August 2018

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The issue in GetHuman-dcjpierc's own words
Purchased paleo bread order ****-**************. $**.**. Received Monday *******. Received the bread crushed and moldy smelled very bad. I threw out and contacted amazon who connected me to Julian Bakery . Julian bakery stated they refuse to give me a refund unless I take a picture of the items because they said they had to file a claim with UPS. I explained since the item was spoiled and crushed I threw it out. I am not in the habit of keeping any spoiled items lying around my home. They refused to refund my money. I explained to them that their UpS problem has nothing to do with me as their customer . They refused. I am extremely angry about this scam. And it seems that according to the Better Business Bureau they have done this many times before. I am a prime member and as you can see I order a great deal from Amazon. Can you assist

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Customer service issue
Reported by GetHuman-dcjpierc
Aug 2nd, 2018 - 4 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 30959 others
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GetHuman-dcjpierc started working on this issue
Aug 2nd, 2018 12:09am