I recently worked with an amazingly helpful person there (Sharon, I believe) who was as...

GetHuman-jerimyb's customer service issue with Amazon from July 2018

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I recently worked with an amazingly helpful person there (Sharon, I believe) who was assisting me with fixing an account, connected with my Prime, but has a dead email address. I cannot reset the password or receive notifications, as all of the correspondence goes to this email. The solution was to change the email, so that I could have my original account, under an new email, but with all of the features (Prime). I have the new email ready...**I tried calling the Amazon Customer Service number, but get a message the line is not in service.
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Amazon

Customer service issue
Reported by GetHuman-jerimyb
Jul 31st, 2018 - 9 mons ago
I have an issue with Amazon too
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Seen by 3 customers so far
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-jerimyb started working on this issue
Jul 31st, 2018 4:15pm
GetHuman-jerimyb confirmed the issue is fixed. Hooray!
Aug 1st, 2018 9:07am