Hi,**I've got a kindle paper white device associated to the account *****@***.com*That...

GetHuman930864's customer service issue with Amazon from July 2018

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The issue in GetHuman930864's own words
Hi,**I've got a kindle paper white device associated to the account *****@***.com*That's account doesn't seem to reregistered in Amazon website. Instead, the registered account is *****@***.com**I DO remember the password for *****@***.com - but since I'm logging in from a new device, Amazon is sending me a verification code. Thing is, the code is being sent to *****@***.com**So, the code is being sent to the same account that is requiring me to provide it.**This issue is preventing me from updating my credit card details and buying books - since my previous Credit card is expired.**If it is of any help, the account name is Esteban Podesta.**Can you please help me regain access to my account? Or create a new account, transfer all my books and register my kindle to it?

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Amazon

Customer service issue
Reported by GetHuman930864
Jul 30th, 2018 - 3 years ago
Fixed
Seen by 5 customers so far
Similar issue to 30077 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman930864 started working on this issue
Jul 30th, 2018 4:27pm
GetHuman930864 indicated the issue is not fixed yet.
Jul 30th, 2018 6:19pm
GetHuman930864 indicated the issue is not fixed yet.
Jul 31st, 2018 5:27pm