I bought a Brightech Sparq Arc Led Floor Lamp, order ID: ***-*******-*******, on July...
GetHuman-jackndan's customer service issue with Amazon from July 2018
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The issue in GetHuman-jackndan's own words
I bought a Brightech Sparq Arc Led Floor Lamp, order ID: ***-*******-*******, on July **, **** from Amazon.ca. You send it by Oceans Canada. I received it July ** and I put it together and it is not working, I did all the right thing. I dont have a return address and Oceans Canada dont respond to me. I am very disappoint by that company you use to send products to your customers. The order ID from Oceans Canada is: ***-*******-*******. I really like this lamp and would like to have an other one but please dont send it by Oceans Canada, they dont give us a good service. Now I am stock with a defective Lamp, cant return it and wish to have an other one. PLEASE HELP ME, its the first time I have trouble with Amazon.**Danielle Francoeur****-***-****
GetHuman-jackndan did not yet indicate what Amazon should do to make this right.
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How GetHuman-jackndan fixed the problem
I wrote to the three company involved with the product: Amazon, Brightech and Oceans Canada (the company that makes the delivery for Amazon.ca. Now they will send me a new lamp and Oceans Canada will send me a tag with the return address because they didn't sent it with the lamp. Hope everything will be of when I will receive my new lamp.
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