I bought a Brightech Sparq Arc Led Floor Lamp, order ID: ***-*******-*******, on July...

GetHuman-jackndan's customer service issue with Amazon from July 2018

Help with my Amazon issue
Top Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman-jackndan's own words
I bought a Brightech Sparq Arc Led Floor Lamp, order ID: ***-*******-*******, on July **, **** from Amazon.ca. You send it by Oceans Canada. I received it July ** and I put it together and it is not working, I did all the right thing. I dont have a return address and Oceans Canada dont respond to me. I am very disappoint by that company you use to send products to your customers. The order ID from Oceans Canada is: ***-*******-*******. I really like this lamp and would like to have an other one but please dont send it by Oceans Canada, they dont give us a good service. Now I am stock with a defective Lamp, cant return it and wish to have an other one. PLEASE HELP ME, its the first time I have trouble with Amazon.**Danielle Francoeur****-***-****
GetHuman-jackndan did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-jackndan fixed the problem
I wrote to the three company involved with the product: Amazon, Brightech and Oceans Canada (the company that makes the delivery for Amazon.ca. Now they will send me a new lamp and Oceans Canada will send me a tag with the return address because they didn't sent it with the lamp. Hope everything will be of when I will receive my new lamp.
Please help with my Amazon issue
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-jackndan
Jul 27th, 2018 - 10 mons ago
I have an issue with Amazon too
Fixed
GetHuman-jackndan shared how to fix
Seen by 7 customers so far
Similar issue to 29186 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-jackndan started working on this issue
Jul 27th, 2018 3:56pm
GetHuman-jackndan confirmed the issue is fixed. Hooray!
Jul 30th, 2018 10:14pm
GetHuman-jackndan confirmed the issue is fixed. Hooray!
Jul 30th, 2018 10:15pm