incorrect Deposit Fees for each order of books to amazon UK and ES

GetHuman-lorys's customer service issue with Amazon from July 2018

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The issue in GetHuman-lorys's own words
to buy books ... Buenos Aires **th of July ******Dear Mr. Jeff Bezos*Last order to Amazon UK ***-*******-********Is usual now that when someone makes an order international of only BOOKS to Amazon UK and Amazon Es that in the amount of the order (price of books and shipping cost) is increased with an important amount called “Import duty fees” (could reach ** % of the value of the books and shipment). This excess of amount is informed that it would be returned in ** days of the order to the purchaser. The reason for this Import fees deposit (as it is called) has not been clarified from nobody of Customer service, and has no justification. Even supposing a security for amazon if it happens to occur some charges for customs, because all customs duties are at charge of the purchaser, and also as books don’t pay customs duties. Since ** years that I am customer never had a problem regarding this case.*Now from another part, after receiving package ordered with all the books ordered, even like that, Customer Service refuse to pay back excess amount paid, answering that system is like this and nothing to do about, refund will be made ** days after, so to have to wait ** days after payment of books and shipment.*I have spoken several times with customer service during long time , but it is as speaking with an answering machine Repeating al the time : system is like this nothing to do about even agreeing that it is not correct to do so.*So how is that, that A company considered one of the biggest and as one of the most correct Company, may act this way. Amazon US does not work like this and all the orders done with Amazon Us does not confiscate to the purchaser an import without reason from the customer during ** days .*I am sending you this mail Mr. Bezos as I can’t have a correct answer from any of the customer Service with whom I have spoken several times and long time.*Nobody of Customer Service wants to make the correct thing when system is wrong. And nobody wants to correct system* it looks to be a taboo**Lorys Sassoon**Libertad **** *A Ciudad Autonoma de Buenos Aires ****Argentina* Tel ** ** *** **********@***.com ******@***.com*.
charge an Import Deposit Fees which is undue for books Order. and pay it ** days later
For Book Orders Change wrong policy of Amazon UK and Amazone US
from ** years
have tried sending * or * emails but none of the executive customers managers wants to modify this wrong policy
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purchasing BOOKS fro Amazon UK
Customer service issue
Reported by GetHuman-lorys
Jul 26th, 2018 - 10 mons ago
I have an issue with Amazon too
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GetHuman-lorys started working on this issue
Jul 26th, 2018 11:13pm
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Jul 31st, 2018 3:54pm
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Jul 31st, 2018 4:06pm
GetHuman-lorys indicated the issue is not fixed yet.
Jul 31st, 2018 5:01pm