My ex logged into my prime account (accidentally) and changed the password. I have log...

GetHuman-noracnm's customer service issue with Amazon from July 2018

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The issue in GetHuman-noracnm's own words
Watch tv, read books, return an item ... My ex logged into my prime account (accidentally) and changed the password. I have logged in and changed the password repeatedly, but they new password never works to log in. Also, I cannot use my Fire Stick. Please help me!
I can’t read or watch tv
Letting me have access to my account again
I’ve been an Amazon customer for around ** years. I spend a lot of money monthly with them.
The account is locked, nothing I can do.
I have an issue with Amazon too
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Amazon

Fire stick, kindle, amazon app
Customer service issue
Reported by GetHuman-noracnm
Jul 25th, 2018 - 10 mons ago
I have an issue with Amazon too
Fixed
Seen by 10 customers so far
Similar issue to 28532 others
0 customers following this
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-noracnm started working on this issue
Jul 25th, 2018 4:27pm
GetHuman-noracnm indicated the issue is not fixed yet.
Jul 25th, 2018 7:27pm
GetHuman-noracnm indicated the issue is not fixed yet.
Jul 25th, 2018 11:02pm
GetHuman-noracnm indicated the issue is not fixed yet.
Jul 26th, 2018 6:00pm
GetHuman-noracnm indicated the issue is not fixed yet.
Jul 26th, 2018 7:22pm