Order ***-*******-********I ordered a book, "From the land comes the cloth" via Amazon...

GetHuman899306's customer service issue with Amazon from July 2018

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The issue in GetHuman899306's own words
Order ***-*******-********I ordered a book, "From the land comes the cloth" via Amazon( bookdepository) on July *rd. I had message that it was shipped July **th. It arrived today but is the WRONG book. ( Herdwick, a portrait of Lakeland") I do not want to pay airfreight back to the UK for a book that weighs over * kilos. The email address of *****@***.com as stated on the invoice does not appear to work. * Is the correct book available? If not,I would like a refund and let me know what to do with this unwanted book please.
GetHuman899306 did not yet indicate what Amazon should do to make this right.
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How GetHuman899306 fixed the problem
I contacte dteh Amazon marketplace resolutions and managed to get a satisfactory outcome. However, the email address that I was given on the Amazon*book depository order slip did not work
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Amazon

Customer service issue
Reported by GetHuman899306
Jul 20th, 2018 - a yr ago
I have an issue with Amazon too
Fixed
GetHuman899306 shared how to fix
Seen by 13 customers so far
Similar issue to 26804 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman899306 started working on this issue
Jul 20th, 2018 6:03am
GetHuman899306 indicated the issue is not fixed yet.
Jul 21st, 2018 2:23pm
GetHuman899306 confirmed the issue is fixed. Hooray!
Jul 25th, 2018 7:47am
GetHuman899306 confirmed the issue is fixed. Hooray!
Jul 25th, 2018 7:48am