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GetHuman893668's customer service issue with Amazon from July 2018

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The issue in GetHuman893668's own words
I am trying to get reimbursed , as I did not receive the product and I paid for it. ... Shipped *Sorry, your package was lost in transit. Please contact Amazon for the next steps. *Order Placed: June **, **** *Amazon.com order number: ***-*******-******* *Order Total: $**.**
I never received an email that I was lost in transit, I only found out, when I checking on another order
Please contact me either by email or phone ***-***-**** -- *****@***.com. When my monies have been reimbursed to my account or in a card.
I have been purchasing from Amazon for years, on a regular basis, also I am a Prime Member. I thought they would of automatically reimbursed me, as it was not ever received by me. I didn't think I would have to chase this down, as far as I am concerned it is not resolved, where is my reimbursement. I never received a notice that I was reimbursed.
I have been trying for * days now, they said it was fixed, but I don't see where.
I have an issue with Amazon too
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Amazon

Bio Freeze in a Jar
Customer service issue
Reported by GetHuman893668
Jul 18th, 2018 - a yr ago
I have an issue with Amazon too
Fixed
Seen by 10 customers so far
Similar issue to 26271 others
0 customers following this
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman893668 started working on this issue
Jul 18th, 2018 5:19pm
GetHuman893668 indicated the issue is not fixed yet.
Jul 18th, 2018 7:52pm
GetHuman893668 indicated the issue is not fixed yet.
Jul 20th, 2018 7:24pm
GetHuman893668 indicated the issue is not fixed yet.
Jul 20th, 2018 7:25pm
GetHuman893668 indicated the issue is not fixed yet.
Jul 20th, 2018 7:26pm
GetHuman893668 indicated the issue is not fixed yet.
Jul 20th, 2018 7:38pm
GetHuman893668 indicated the issue is not fixed yet.
Jul 20th, 2018 7:39pm