I have had a Seller Account for ten years, selling the textbooks of my children with no...

GetHuman-hisroot's customer service issue with Amazon from July 2018

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The issue in GetHuman-hisroot's own words
I have had a Seller Account for ten years, selling the textbooks of my children with no problems until recently. Order ***-*******-******* was placed, advertised “Like New.” The buyer complained because the name of the previous owner was in the book and Amazon decided to refund his money.**I contacted the buyer asking for the tracking number of the return, with no response. As of today, I’ve not yet received my textbook. When I buy a product from Amazon, my refund is held until the product is received. He has had my text for more than a month so he has had the book without paying for it. Besides that, I lost money on the transaction.*I searched your support pages with no success, looking for the proper steps. I am really unhappy with this experience and plan to eliminate my inventory on Amazon. My primary goal was to keep the books out of the landfill but this is no longer my concern.

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Amazon

Customer service issue
Reported by GetHuman-hisroot
Jul 16th, 2018 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 25390 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-hisroot started working on this issue
Jul 16th, 2018 6:47pm
GetHuman-hisroot indicated the issue is not fixed yet.
Jul 16th, 2018 8:00pm
GetHuman-hisroot indicated the issue is not fixed yet.
Jul 16th, 2018 8:01pm