A customer purchased an item from me. She claimed it was "lost in shipping" so I refun...

GetHuman847689's customer service issue with Amazon from July 2018

Help with my Amazon issue
Top Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman847689's own words
A customer purchased an item from me. She claimed it was "lost in shipping" so I refunded the order. Then the postal service confirmed the receipt of the package. I need customer service to contact the customer to request that she remit payment. Order ****-*******-*******. Seller support suggested contacting "Customer service" to authorize and complete this request. However, I am unable to reach "customer service" by phone as the number is only for Seller Support.
GetHuman847689 did not yet indicate what Amazon should do to make this right.
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Amazon

Customer service issue
Reported by GetHuman847689
Jul 3rd, 2018 - 10 mons ago
I have an issue with Amazon too
Fixed
Seen by 5 customers so far
Similar issue to 21505 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman847689 started working on this issue
Jul 3rd, 2018 10:42pm
GetHuman847689 indicated the issue is not fixed yet.
Jul 4th, 2018 12:52am
GetHuman847689 indicated the issue is not fixed yet.
Jul 4th, 2018 1:31am
GetHuman847689 indicated the issue is not fixed yet.
Jul 5th, 2018 11:39am