*. Recently purchased a Drive Nitro Rollator. Product arrived missing a art (Folding L...

GetHuman-dhazelwo's customer service issue with Amazon from June 2018

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The issue in GetHuman-dhazelwo's own words
*. Recently purchased a Drive Nitro Rollator. Product arrived missing a art (Folding Locking Latch). **. Tried to request missing part and Amazon sent a replacement Rollator. Replacement arrived today with same part missing.**. Contacted Manufacturer Drive Medical and identified the part with their on-line parts diagrams.**. Drive Medical processed warranty order and has shipped the missing part.**. Purpose of my message is to advise Amazon to inspect all the shipments of this product to check for the missing part.**. Part is: Item "**a Folding Locking Latch *****" as identified in their parts catalog for this product.**. Will return one of the Rollators as requested.**David Hazelwood
GetHuman-dhazelwo did not yet indicate what Amazon should do to make this right.
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How GetHuman-dhazelwo fixed the problem
Contacted Manufacturer and they are shipping missing part. Since I received the product twice with same missing part, advised them to check their products prior to shipment to re-seller. Tried to inform Amazon to do same but nothing seems to get thru to Amazon.
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Customer service issue
Reported by GetHuman-dhazelwo
Jun 29th, 2018 - 10 mons ago
I have an issue with Amazon too
Seen by 8 customers so far
Similar issue to 19947 others
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GetHuman-dhazelwo started working on this issue
Jun 29th, 2018 12:56am
GetHuman-dhazelwo confirmed the issue is fixed. Hooray!
Jun 29th, 2018 3:13pm