Many streaming selections on amazon prime indicate that they are in audio of a foreign...

GetHuman-caalleyc's customer service issue with Amazon from June 2018

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The issue and preferred resolution, in GetHuman-caalleyc's own words:
Many streaming selections on amazon prime indicate that they are in audio of a foreign language with english sub***les. But, upon selecting the option, there is no sub***les. I have noticed it with selections with Russian Audio and ***anese, i.e. anime. Is there any way to actually to either correct the sub***les not being there, by well, putting the sub***les there? Or correcting the selections description screen to say that this is only available in original audio?
I trust that Amazon will make this right and come up with a resolution that is fair.
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Amazon

Customer service issue
Reported by GetHuman-caalleyc
Jun 26th, 2018 - 2 mons ago
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Seen by 2 customers so far
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Timeline
GetHuman-caalleyc started working on this issue
Jun 26th 1:25am