The Joyaccess wireless keyboard I ordered arrived but will not sync with the USB drive...

GetHuman-kkeel's customer service issue with Amazon from June 2018

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The issue in GetHuman-kkeel's own words
The Joyaccess wireless keyboard I ordered arrived but will not sync with the USB drive nor will the mouse. I have restarted my computer and followed the directions a number of times but nothing works.
GetHuman-kkeel did not yet indicate what Amazon should do to make this right.
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Amazon

Customer service issue
Reported by GetHuman-kkeel
Jun 26th, 2018 - 4 mons ago
I have an issue with Amazon too
Fixed
Seen by 2 customers so far
Similar issue to 18688 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-kkeel started working on this issue
Jun 26th 12:24am
GetHuman-kkeel indicated the issue is not fixed yet.
Jun 26th 10:56pm