Dear sirs,**I am contacting regarding an issue with the item I have bought. Though I ha...

GetHuman-susana_h's customer service issue with Amazon from June 2018

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The issue in GetHuman-susana_h's own words
Dear sirs,**I am contacting regarding an issue with the item I have bought. Though I have contacted the seller, I am afraid to return the product as it contains a high-power large lithium battery that is malfunctioning. It is an electrical bike that holds the battery with a lock and key. As I insert the key in the lock to remove the battery, it creates a large short-circuit.**If I mail the item and there is some problem during the transportation, I do not want to be held responsible. I have requested the buyer organize a pick-up of the item as that seems the safest option. However, they have not been entirely cooperative so far and take very long to respond, and I am concerned about mantaining the item in my home as it is potentially dangerous and a fire hazard. I have attached a video link that exemplifies the problem.**https:***open?id**HiNS-Fu*b*PMCNj*a*ru-gTl**Wtprfd**Please let me know what I can do.**Best regards,*Susana Hawkins
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Customer service issue
Reported by GetHuman-susana_h
Jun 25th, 2018 - 6 mons ago
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Jun 25th 9:58pm