Our Alexa was not working so I called Amazon & was referred to a Technician who got int...

GetHuman-powellja's customer service issue with Amazon from June 2018

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The issue in GetHuman-powellja's own words
Our Alexa was not working so I called Amazon & was referred to a Technician who got into my computer & stated it had an Infection. He proceeded to make a couple of changes and CHARGED ME $*** for a contract. On the statement it stated there was a **-day refund policy so I called to cancel. Alexa was fine as it was only a problem with our outlet. The idiots WOULD NOT LET ME CANCEL although it stated I could do so. The Technician Company can only be contacted by phoning Glendale, AZ and with our time difference DID NOT ANSWER THE phone. Later I was told I WOULD BE CHARGED $*** for the "little work" they did. THIS IS A SCAM AND AMAZON SHOULD NOT USE THIS COMPANY.
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Amazon

Customer service issue
Reported by GetHuman-powellja
Jun 25th, 2018 - 6 mons ago
I have an issue with Amazon too
Fixed
Seen by 10 customers so far
Similar issue to 18595 others
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Timeline
GetHuman-powellja started working on this issue
Jun 25th 6:19pm
GetHuman-powellja indicated the issue is not fixed yet.
Jun 25th 8:05pm
GetHuman-powellja indicated the issue is not fixed yet.
Jun 26th 5:57pm
GetHuman-powellja indicated the issue is not fixed yet.
Jun 26th 5:58pm
GetHuman-powellja indicated the issue is not fixed yet.
Jun 26th 8:28pm
GetHuman-powellja indicated the issue is not fixed yet.
Jun 29th 1:28am