Hello,**I recently ordered a Certified Refurbished WiiU Game Console, but I seem to be...
GetHuman-niksafr's customer service issue with Amazon from June 2018
Help with my Amazon issue
The issue in GetHuman-niksafr's own words
Hello,**I recently ordered a Certified Refurbished WiiU Game Console, but I seem to be having problems with verifying the Payment information.**I ordered the product successfully, but a few days later I received an email from *****@***.com.**Here is what the email said:**Hello, **There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. **To resolve this issue, we need to verify a recent statement for your VISA CARD ending in **. To upload your statement to our secure document portal, log in to your account and follow the instructions. **The following information must be clearly displayed on the statement:*-- Your name and billing address. *-- The last * digits of the card number. For your protection, make sure that only the last * digits are displayed. **We will review your statement and respond within ** hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue. **We are sorry for any inconvenience this may have caused. **We ask that you not open new accounts because any new order that you place may be delayed. **Sincerely, **Account Specialist**After sending the statement with the information asked, I received this exact same email. I tried sending again, same problem. I don't know why I am receiving it - I think I did everything right. My account is locked too, I cannot do anything on there neither.**I went for Priority, and the product would have come in * days from now had this issue not happened. I would really be thankful if you solved this issue for me and Unlocked my Account.**Sincerely,**Niksa Franov
GetHuman-niksafr did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-niksafr fixed the problem
We are waiting for GetHuman-niksafr to fix the problem and share the solution with the rest of us customers.
Please help with my Amazon issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.