Hello,**I recently ordered a Certified Refurbished WiiU Game Console, but I seem to be...

GetHuman-niksafr's customer service issue with Amazon from June 2018

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The issue in GetHuman-niksafr's own words
Hello,**I recently ordered a Certified Refurbished WiiU Game Console, but I seem to be having problems with verifying the Payment information.**I ordered the product successfully, but a few days later I received an email from *****@***.com.**Here is what the email said:**Hello, **There was a problem confirming your payment information. To prevent potential misuse of your payment card, we have placed your orders on hold and locked your account. You will not be able to place orders until we verify your information. **To resolve this issue, we need to verify a recent statement for your VISA CARD ending in **. To upload your statement to our secure document portal, log in to your account and follow the instructions. **The following information must be clearly displayed on the statement:*-- Your name and billing address. *-- The last * digits of the card number. For your protection, make sure that only the last * digits are displayed. **We will review your statement and respond within ** hours. To protect your information, we restrict access to your statement to a team of account specialists. Our Customer Service team can confirm that we sent this email, but they cannot view your statement or share more information about this issue. **We are sorry for any inconvenience this may have caused. **We ask that you not open new accounts because any new order that you place may be delayed. **Sincerely, **Account Specialist**After sending the statement with the information asked, I received this exact same email. I tried sending again, same problem. I don't know why I am receiving it - I think I did everything right. My account is locked too, I cannot do anything on there neither.**I went for Priority, and the product would have come in * days from now had this issue not happened. I would really be thankful if you solved this issue for me and Unlocked my Account.**Sincerely,**Niksa Franov
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Amazon

Customer service issue
Reported by GetHuman-niksafr
Jun 25th, 2018 - 6 mons ago
I have an issue with Amazon too
Fixed
Seen by 4 customers so far
Similar issue to 18594 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-niksafr started working on this issue
Jun 25th 6:19pm
GetHuman-niksafr indicated the issue is not fixed yet.
Jun 25th 7:51pm
GetHuman-niksafr indicated the issue is not fixed yet.
Jun 25th 7:51pm
GetHuman-niksafr indicated the issue is not fixed yet.
Jun 26th 7:57pm