Someone hacked my account & changed my email address & p***word. I called customer serv...

GetHuman816509's customer service issue with Amazon from June 2018

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The issue and preferred resolution, in GetHuman816509's own words:
Someone hacked my account & changed my email address & p***word. I called customer service last week & was told it was fixed & not to worry. Now I see * charges to my bank account that I didn’t authorize.
I trust that Amazon will make this right and come up with a resolution that is fair.
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Amazon

Customer service issue
Reported by GetHuman816509
Jun 24th, 2018 - 2 mons ago
I have an issue with Amazon too
Not resolved
Seen by 2 customers so far
Similar issue to 18244 others
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman816509 started working on this issue
Jun 24th 10:00pm