I am copying an email sent to me by a vendor. The vendor is asking me to remove a criti...

GetHuman-lisapota's customer service issue with Amazon from June 2018

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The issue in GetHuman-lisapota's own words
I am copying an email sent to me by a vendor. The vendor is asking me to remove a critical review that I really don't remember for $**. I am wondering whether this is okay with you? Because if it is and someone could buy their way past critical reviews, then I'm not taking Amazon seriously anymore. Here is the email.**Hey,** **Nice day!**This is Ben, the seller of Vesigo.**I am writing to make an apology for the inconvenience our bunion corrector caused.**From your review, I know that our bunion corrector has not met your expectation, and they didn't work as it should have. We really want our products to work perfectly, and we are always trying to get suggestions from our customer to update our products because we know that only the user knows most about the products, but we also understand not everyone will have the same results.**Thank you very much for your support and trust. We will try to rectify this issue and improve our products to meet customer satisfaction in the future. But as a new newborn business, a negative review can have a detrimental effect on business, it even causes much lost that we can not imagine. We’d like to hear from our customers but definitely not through the way of writing a critical review. Actually, a critical review cannot fix anything. We will be so appreciated if you can give our helpful customer service team an opportunity to improve your experience right away, our team members are more than happy to help.**As a form of apology, I would like to make up for your product experience by giving you a *-star customer service experience.**We have the following solutions for you to choose if you can REMOVE the critical review.***. GET $** REFUND THROUGH GIFT CARD***. GET $** REFUND THROUGH PAYPAL(Pls provide your Paypal account)**P.S. You can choose one of the ways to get a refund, and do not need to return anything whichever solution you choose. Refund within ** hours when we received your email with your confirmation that the review has been removed.**If you agree to remove the review, pls click the following link which can track to the critical review you posted. We will be so much appreciated if you can also give us some suggestions on improving the products. Thank you in advance.**REVIEW LINK**https:**www.amazon.com*gp*customer-reviews*R**JECODZ**J** *Look forward to hear from you.** **Thanks!** **Warm regards,**Vesigo Customer Service***---------- Forwarded message ---------*From: Gu Lucky ******@***.com**Date: Sat, Jun *, ****, **:** PM*Subject: Re: Get $** Refund by Removing Amazon Review*To: *****@***.com ******@***.com****Hey,** **Nice day!**This is Ben, the seller of Vesigo.**I am writing to make an apology for the inconvenience our bunion corrector caused.**From your review, I know that our bunion corrector has not met your expectation, and they didn't work as it should have. We really want our products to work perfectly, and we are always trying to get suggestions from our customer to update our products because we know that only the user knows most about the products, but we also understand not everyone will have the same results.**Thank you very much for your support and trust. We will try to rectify this issue and improve our products to meet customer satisfaction in the future. But as a new newborn business, a negative review can have a detrimental effect on business, it even causes much lost that we can not imagine. We’d like to hear from our customers but definitely not through the way of writing a critical review. Actually, a critical review cannot fix anything. We will be so appreciated if you can give our helpful customer service team an opportunity to improve your experience right away, our team members are more than happy to help.**As a form of apology, I would like to make up for your product experience by giving you a *-star customer service experience.**We have the following solutions for you to choose if you can REMOVE the critical review.***. GET $** REFUND THROUGH GIFT CARD***. GET $** REFUND THROUGH PAYPAL(Pls provide your Paypal account)**P.S. You can choose one of the ways to get a refund, and do not need to return anything whichever solution you choose. Refund within ** hours when we received your email with your confirmation that the review has been removed.**If you agree to remove the review, pls click the following link which can track to the critical review you posted. We will be so much appreciated if you can also give us some suggestions on improving the products. Thank you in advance.**REVIEW LINK**https:**www.amazon.com*gp*customer-reviews*R**JECODZ**J** *Look forward to hear from you.** **Thanks!** **Warm regards,**Vesigo Customer Service
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Amazon

Customer service issue
Reported by GetHuman-lisapota
Jun 9th, 2018 - a yr ago
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GetHuman-lisapota started working on this issue
Jun 9th, 2018 8:06pm
GetHuman-lisapota indicated the issue is not fixed yet.
Jun 9th, 2018 10:14pm