how do i return it and get a refund since I had to buy something else

GetHuman-juliepar's customer service issue with Amazon from June 2018

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The issue in GetHuman-juliepar's own words
I just realized I instill have the broken frame and have not received an email on the the-refund or return ... I ordered a picture frame for a reunion party, I did not open the box until now when I went to use it **The wood frame is broke I wast to return it but cannot find out how to do it.
credit to account I can send you a picture if you want to see it broken
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order ***-*******-*******
Customer service issue
Reported by GetHuman-juliepar
Jun 8th, 2018 - a yr ago
I have an issue with Amazon too
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Timeline
GetHuman-juliepar started working on this issue
Jun 8th, 2018 7:14pm
GetHuman-juliepar indicated the issue is not fixed yet.
Jun 8th, 2018 8:16pm
GetHuman-juliepar indicated the issue is not fixed yet.
Jun 8th, 2018 8:19pm
GetHuman-juliepar indicated the issue is not fixed yet.
Jun 11th, 2018 12:41am
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Jun 11th, 2018 6:44pm
GetHuman-juliepar indicated the issue is not fixed yet.
Jul 9th, 2018 7:25pm
GetHuman-juliepar indicated the issue is not fixed yet.
Jul 9th, 2018 7:26pm
GetHuman-juliepar indicated the issue is not fixed yet.
Jul 9th, 2018 7:32pm