Order ID ***-*******-*******:*I have not received the item refered above: kwmobile...

GetHuman-avitalmo's customer service issue with Amazon from June 2018

Help with my Amazon issue
The issue in GetHuman-avitalmo's own words
Order ID ***-*******-*******:*I have not received the item refered above: kwmobile... flip cover, paid by my credit card. The item has been sent by ASM. I know that ASM tried to deliver the item ** and ** May because I call them after a long effort to obtain their contacts in Portugal. From the tracking information I know that they come from * a.m. to * p.m. Those days I can not stay home so long period (twelve hours!!!) and I do not know a neighbour to help, but I have a mobile number that ASM knows as I was able to confirm May ** on a phone call. ASM was not, with my item, a diligent carrier, interested in accomplish their objective - to deliver.*So I ask a second delivery that I will pay but please NOT BY ASM, I suggest an express deliver by CTT in Portugal, a efficient company that can deliver the item at my door or let it at their post office, nearby in Lisbon.*Send me, to my email, the form to ask to resend the item, so badly handled by ASM.**Thanks
GetHuman-avitalmo did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-avitalmo fixed the problem
I yes, I send an e-mail explaining that I have not received the item that I have pais by credit card, it was very dificult to find the right adress, and I received a refunda**o and any explanation.
Please help with my Amazon issue
Do you have a customer issue as well?
We can help you get Amazon's attention and get better help faster. Tap below to get started.
Having Amazon issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon

Customer service issue
Reported by GetHuman-avitalmo
Jun 8th, 2018 - a yr ago
I have an issue with Amazon too
Fixed
GetHuman-avitalmo shared how to fix
Seen by 9 customers so far
Similar issue to 657 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-avitalmo started working on this issue
Jun 8th, 2018 9:47am
GetHuman-avitalmo indicated the issue is not fixed yet.
Jun 8th, 2018 12:08pm
GetHuman-avitalmo indicated the issue is not fixed yet.
Jun 8th, 2018 2:42pm
GetHuman-avitalmo confirmed the issue is fixed. Hooray!
Jun 9th, 2018 10:51am