Amazon Customer Service Issues

Order ID [redacted]-[redacted]: I placed an order for a grill on May 31. However, on June 2nd, I received a "delivered" notification, but the grill was not sent to me. After investigating, I found out that the product was sent to Blue Springs, MO, a location I'm not familiar with. The seller has not responded to my inquiries, and the customer service number is no longer in service. Further research revealed that this seller has a history of deceitful practices. I used [redacted],[redacted] American Express points, equivalent to $[redacted].10, for this purchase. I am seeking a refund of these points.

Subject: Payment Issue Inquiry Dear Amazon Merchandise Service, I am writing on behalf of Sightcare1 from Germany regarding a payment discrepancy for a Ferrari sunglasses order placed by customer Dirk Beverly. Despite multiple attempts to communicate about the damaged package claim, we have not received any responses from either Dirk Beverly or yourselves. We are seeking clarification on the following: 1. Where is the payment for the sunglasses? 2. Why has there been no response to our inquiries? 3. The customer's false statement may have impacted the payment process. Have you received payment and failed to remit it to us? 4. How can we contact you for support in these situations? 5. Could you provide information on seller support contact details? Your prompt attention to this matter is appreciated. H. Balazadeh Sightcare1

Hello! Since receiving my Kindle, it has been depleting its battery rapidly. Even after switching to airplane mode, there has been no improvement. Currently, the screen just displays an empty battery icon, and it is too low on power to even turn it off. Despite leaving it to charge for a continuous 24 hours recently, there has been no response. I'd like to be able to use my Kindle for an extended period without interruptions. A friend mentioned theirs lasts for weeks without issue. I'm not sure if I'm overlooking a crucial step. Any advice would be greatly appreciated. It has been in airplane mode for weeks now. Thank you, Alice A.

On 5/23/[redacted], I have a complaint about a shoe stretcher that does not work. I received a note advising me to take it to Kohl's, where they would handle the return process. However, when I brought it to the store, they requested something related to a smartphone, which I am not familiar with as it was not in use during my time. I am 94 years old, so please explain how I can return this item. Would you like me to discard it, or could you please send me the necessary information by mail using USPS for returning it? Thank you.

Numerous individuals are reporting unauthorized charges from Amazon Prime, including myself. I unknowingly incurred these charges after making gift purchases in December. Despite contacting Prime customer service twice and receiving a refund for March, I continue to be billed monthly on my Mastercard for a membership I never signed up for. I made it clear in my emails that I do not want Amazon Prime and have not used it. Unfortunately, I have not received any response. I kindly request a thorough investigation and resolution of this issue. It is crucial for Amazon to maintain its reputation as a reliable and trustworthy company.

Dear Amazon Customer Service, I am writing to address my recent order, ORDER # [redacted]-[redacted]. This order was mistakenly placed using the "purchase item again" button in my purchase history, inadvertently leading me to purchase from a company in Beijing instead of the local brand located just 10 miles away. Despite the website indicating a delivery time of 1-2 days, it seems from the reviews that the item heading my way may be counterfeit. Upon realizing the error, I tried to cancel the order immediately but was unsuccessful. I am disappointed that I am receiving an item I did not intend to purchase due to the misleading button prompting a repeat order. Regrettably, I am unable to return the item as well. As a full-time college student, budgeting is essential, and this mistake, while seemingly minor at $20, holds significance for me. I kindly request your assistance in resolving this issue promptly. Sincerely, A frustrated customer, Pamela Sobotka

Hi there, I am seeking to update my account information for Toys ungating purposes. I need to ensure the invoice reflects the correct Name and Address. Current Business Address: Carrowkeel, Beltra, Sligo, Connacht, Ireland, F91HH99 Legal Entity / Legal business name: James Clarke, Carrowkeel, Beltra, Sligo, Connacht, F91HH99 DISPLAY NAME: DollarDiscount When attempting to change my Current Business Address to update the Legal Entity, I discovered it remained unchanged. I kindly ask for guidance on the necessary name and address details to have on my purchase invoice from a manufacturer or distributor for my application completion. Thank you, James

I called this morning regarding a $7.99 charge taken from my checking account. I inquired about the charge's nature but didn't receive a clear answer even after providing my Amazon-related email address. The customer service number, [redacted], led to a disconnected call before speaking with a representative. I also contacted my bank, who recommended clarifying the charge with Amazon. Can someone help me understand the reason for this charge promptly? Thank you for your cooperation. - L. J.

Hello, I am encountering an issue with my Kindle PaperWhite. It had been working flawlessly until it suddenly stopped downloading some of the Kindle books I had recently purchased online. Ordinarily, the downloaded books would appear seamlessly, but this time they're nowhere to be found. I verified the wireless connection, which seemed to be functioning correctly. Upon clicking on the Store tab, I was presented with some intriguing recommendations. When I attempted to view more details on one of them, a loading icon appeared, spun for a few minutes, then vanished, leaving me facing a blank screen. Furthermore, I attempted to acquire a book I had previously sampled by selecting "See in Store," only to encounter an error message stating, "Application Error - the selected application could not be started. Please try again." Subsequent attempts yielded the same discouraging result. I am eager to delve into the books waiting on my Kindle. Any assistance you could provide would be greatly appreciated. Thank you, C.T. McGavin Jr.

Hello, I recently placed an order with the Order# [redacted]-[redacted] and noticed that my payment was refunded. I contacted customer service via chat at Amazon and was reassured that my order was still on the way despite the refund. The customer service representative mentioned something about pinless debits occasionally resulting in an extra charge that is later refunded after shipment. Trusting their explanation, I patiently waited for the delivery date only to receive an email today saying that my order was canceled. I opted for this item from the Amazon Warehouse deals for its lower price compared to the new version. If I had known it wouldn't arrive, I could have purchased it locally for a slightly higher cost. As a Prime member considering renewal, I now question whether to continue with Prime or explore online shopping options with other retailers like Walmart. In hindsight, I believe I should have been notified about the cancellation at the same time as the refund, and there should have been better visibility on the status of my order for customer service to address promptly.

Our order did not reach us as expected. According to tracking details from Amazon and USPS, the package was delivered to a different address on June 1, [redacted], at 9:29 am, in Oklahoma City, OK [redacted]. The status indicated it was delivered to a front desk or reception. Our residential address is [redacted] NW 43RD ST, Oklahoma City, OK 73[redacted], which was correctly provided during the order on May 29, [redacted], Order# [redacted]-[redacted]. This is the first time such an incident has occurred, as previously our deliveries have been successful. It appears the package was delivered to a business location, but we do not have a front office or receptionist. We are puzzled about where exactly the package has gone. We are eager to resolve this matter promptly and receive our order. Thank you for your assistance, and we await your response.

Order No [redacted] - 6th June - I would like to address my recent experience with overbilling on my Citi Credit Card for an order I placed on 6th June. Despite cancelling the order due to being charged Rs 2,[redacted], significantly above the expected amount of Rs [redacted]+, I received a refund of only Rs [redacted], as per the SMS I received from the company. I have been a loyal customer, but this situation has shaken my trust in the service. I urge for an immediate full refund of Rs 2,[redacted], as promised in the email I received on the 6th of June. I look forward to a prompt resolution of this issue.

Order ID [redacted]-[redacted]: I have yet to receive the aforementioned item, the kwmobile flip cover, which was paid for with my credit card. The item was dispatched by ASM. Despite my efforts to contact ASM in Portugal, I discovered they attempted delivery on May 28th and 29th. Their delivery window of 8 a.m. to 8 p.m. is too long for me to wait. I do not have a neighbor who can assist, but I provided ASM with my mobile number on a call made on May 30th. ASM has not been thorough in their attempts to deliver the item promptly. I request a second delivery with a different carrier, with my preference being CTT in Portugal, known for their efficient service in Lisbon. Please send the necessary form for me to request a rescheduled delivery via email. Thank you.

I have been unable to access my account due to a chargeback problem. I loaded money onto my Amazon gift card using a prepaid Visa, which is now being disputed. Amazon requested I fax them a new card number to cover the expenses, which I did. However, they now say I need to add the card to my account first, but I can't do anything as my account is locked. Despite following Amazon's instructions and agreeing to deduct $75 from my gift card balance to settle the chargeback, they have not done so. I even faxed and emailed new credit card information to pay the $75 to regain access to my account. This situation has been ongoing for a month, and I need to log in to understand why the chargeback occurred and dispute it. I am willing to pay the $75 to unlock my account, but Amazon's account team is not assisting me. How can I resolve this?

I recently purchased the Fochier Luggage 3 Piece Set in green for $99.99. Unfortunately, during my trip two weeks ago, I noticed that the large bag does not roll properly on all wheels and has cracked in multiple places. I contacted the manufacturer and sent them photos of the issues, but after some back and forth, I have not received a satisfactory resolution. I requested a full refund and a way to return the suitcases, but I have yet to hear back. If this is not resolved promptly, I will escalate the matter with Amazon. My order number is #[redacted]-[redacted].

Subject: Regarding Unwanted Amazon Prime Membership Dear Amazon Prime, I am writing to address an issue with my recent order and subsequent automatic enrollment in Amazon Prime. Despite my clear communication declining the Prime membership in response to the email confirmation, my credit card was billed $13.10 for the service. I have made several unsuccessful attempts to contact customer service via phone and online chat to resolve this matter. I insist on receiving a prompt credit for the unauthorized Prime membership or I will have no choice but to take further action. The lack of response and unprofessional handling of my case has left me extremely dissatisfied. I have noticed similar complaints from other Amazon customers, which is concerning. I require confirmation of the cancellation of the unwanted Prime membership and the issuance of the credit. Your timely response is appreciated. Sincerely, John M. Bohler

Subject: Assistance Needed with Amazon Prime Order Issue Hello, my name is Jennifer Peterson, and I am reaching out regarding an unpleasant experience I had as a Prime customer. I made a purchase through a third party in March [redacted], and unfortunately, I have not received the item yet. Despite contacting the third party, I was informed that it was lost in the mail, and they expressed their apologies. Due to identity theft concerns, I no longer possess active bank accounts or credit cards. I kindly requested a free month of Amazon Prime as a substitute for a mailed check, to enjoy movies or TV during this time. I was disappointed by the lack of assistance from a customer service representative who seemed unwilling to offer any alternative solutions besides requesting new payment details. I sought to escalate the matter to a supervisor, but the representative abruptly hung up on me twice. Subsequently, I received an unhelpful voicemail from the same number. As someone with a background in customer service, I am shocked by the treatment received. I am simply asking for help in resolving this issue by gifting a month of Prime video or account credit instead of a $15.99 check. Your prompt attention to this matter is greatly appreciated. Thank you for your assistance.

Hello, I placed an order for compression socks and shampoo on June 1 with order number [redacted]-[redacted]. Although the package was marked as delivered and handed directly to a resident on Tuesday, it was not received by anyone at my house. According to Amazon's instructions, I waited 36 hours after the delivery notice before contacting customer service due to technical difficulties. A representative assisted in refunding the amount to my gift card, but I may only reorder the socks as I needed the shampoo urgently and will purchase it locally. It has now been over three days since the supposed delivery, and the package is still missing. It seems unlikely that it will be found. I just wanted to explain why I won't reorder the shampoo. Thank you.

I am experiencing an issue with confirming my payment information, resulting in my orders being put on hold and account locked. To verify and unlock the account, I am required to upload a recent statement for my Mastercard ending in 41 through the secure document portal by logging into my account. The necessary details like name, email, and address (including GST number) must be legibly displayed on the provided statement for HDFC Bank Credit Card ending in [redacted] with a statement date of 16/05/[redacted]. Following verification, a response will be provided within 24 hours by a specialized account team. Unfortunately, the customer service team cannot assist with this matter. I am advised not to open new accounts to avoid further delays. Apologies for any inconvenience caused. Thank you. Sincerely, Deepak Bamaniya

Order No. [redacted]-[redacted] I received the ILIFE ROBOTIC VACUUM CLEANER as a Mother's Day gift from my son, [redacted] It was delivered to Annette Henry on May 14, [redacted]. Despite not inspecting it initially, I started using it two weeks later. Unfortunately, I encountered a red light in the hallway. After investigating, I discovered hair clogging the rollers and the dust bin full. A note from a Christian Berriors with a phone number, [redacted], was also found. I refrained from contacting the number due to uncertainty. After cleaning the vacuum, it continued to malfunction by moving in circles. I am seeking assistance to replace the item. Kindly advise on the return process.