apparently my amazon prime account was hacked. I received an email that said my email a...

GetHuman761967's customer service issue with Amazon from June 2018

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Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman761967's own words
apparently my amazon prime account was hacked. I received an email that said my email address had been changed. I never changed my email. I called customer service on Monday and was told I would receive an email from the department that was investigating the situation withing * days . I never heard from anyone . I called again yesterday and again was told they were still investigation and I would hear from them within ** hour. Still nothing. I cannot access my account. I cannot buy anything. Please advise.
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Amazon

Customer service issue
Reported by GetHuman761967
Jun 8th, 2018 - a yr ago
I have an issue with Amazon too
Not resolved
Seen by 12 customers so far
Similar issue to 215 others
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Timeline
GetHuman761967 started working on this issue
Jun 8th, 2018 1:40am