Product not delivered - no easy way to tell them that.

GetHuman757123's customer service issue with Amazon from June 2018

Help with my Amazon issue
Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman757123's own words
Contact customer support ... Product never received though tracking info says it was. Tracking ID TBA************ Says delivered at *:**pm but the shipping address is a business one - no one is there at night - no evidence of package. item: Refresh Celluvisc Lubricant Eye Gel
now this GetHuman has this marked as "FIxed" and it is NOT. How do I fix that?
Calling me.
A long, long time.
I have an issue with Amazon too
How GetHuman757123 fixed the problem
It took me ** minutes to find the link on Amazon's site to the help chat. Once there it worked brilliantly. But sadly, it seems they hide it. It may not be intentional but . . . There should be a drop-down choice for "shipping tracking says 'delivered' but package never received...
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Amazon

Refresh Celluvisc Lubricant Eye Gel
Customer service issue
Reported by GetHuman757123
Jun 6th, 2018 - 4 mons ago
I have an issue with Amazon too
Fixed
GetHuman757123 shared how to fix
Seen by 15 customers so far
Similar issue to 261 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman757123 started working on this issue
Jun 6th 6:45pm
GetHuman757123 indicated the issue is not fixed yet.
Jun 6th 8:14pm
GetHuman757123 indicated the issue is not fixed yet.
Jun 6th 8:18pm
GetHuman757123 confirmed the issue is fixed. Hooray!
Jun 8th 1:23am
GetHuman757123 confirmed the issue is fixed. Hooray!
Jun 10th 1:48am