Hello! I have a Kindle and it has been going out of battery very very quickly ever sinc...

GetHuman756536's customer service issue with Amazon from June 2018

Help with my Amazon issue
Top Tip from another customer
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The issue in GetHuman756536's own words
Hello! I have a Kindle and it has been going out of battery very very quickly ever since I received it.**Because of that, I switched to airplane mode. No difference at all!**Right now, all I can see is a blank screen with the image of an empty battery. **I can't turn it off because I think there's not energy enough in the reader to do that!!**Just the other day, as a test, I left it charging for ** hours, twenty-four, without stop. No signs of life at all.**Can you possibly help me find a way to use it very long without stop? A friend of mine says hers would play for weeks non-stop.**I really have no idea if I'm doing something deeply wrong. I would really appreciate some tips.**Again: it's been in ariplane mode for weeks.**Regards,*Alice Amaral

GetHuman756536 did not yet indicate what Amazon should do to make this right.

How GetHuman756536 fixed the problem
I did not. I decided to buy a new one I talked online to a VERY patient guy called Elton. We texted for about * hour (at least), he tried really hard to fix my Kindle, but it was really impossible because it has fallen down a couple of times. Then I decided to buy a new one because I found out simply there are no physical stores for Kindle, for it is an online service. I'm waiting for my new Kindle to arrive.
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Customer service issue
Reported by GetHuman756536
Jun 6th, 2018 - 2 years ago
GetHuman756536 shared how to fix
Seen by 4 customers so far
Similar issue to 600 others
0 customers following this
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GetHuman756536 started working on this issue
Jun 6th, 2018 4:25pm
GetHuman756536 confirmed the issue is fixed. Hooray!
Jun 7th, 2018 12:34am