I am trying to help my mom set up her kindle however she cant remember her p***word to...

GetHuman755895's customer service issue with Amazon from June 2018

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Email address on the account, Order number, Name on the account, and Billing address
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The issue and preferred resolution, in GetHuman755895's own words:
I am trying to help my mom set up her kindle however she cant remember her p***word to her amazon account. We entered her email and clicked on forgot p***word however your system could not locate her account once we entered the zip code but it recognizes her email...so we are sort of out of ideas beyond creating a new account and new email.
I trust that Amazon will make this right and come up with a resolution that is fair.
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Amazon

Customer service issue
Reported by GetHuman755895
Jun 6th, 2018 - 19d ago
I have an issue with Amazon too
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Seen by 1 customer so far
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Timeline
GetHuman755895 started working on this issue
Jun 6th 1:53pm